Floating Resident Experience Concierge

Equity Residential; Washington (District of Columbia); On-site; USD 35,000 - 43,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with company match

Paid vacation

Company holidays

Housing discounts

Job summary

Vivmark Residential in Washington, DC seeks a customer-focused team member to manage resident services across properties. You will respond to inquiries, guide move-ins, conduct follow-ups, and coordinate events, while maintaining high visibility in amenity areas.

The role requires a high school diploma, a valid driver’s license, reliable transportation, and a flexible weekend schedule. We offer medical, dental, and vision coverage, a 401(k) with company match, paid vacation and holidays, and

Qualifications

• High School diploma or equivalent.
• Valid driver's license and reliable transport if operating a motorized vehicle.
• Computer literacy and effective communication skills.
• Availability to work a flexible schedule, including weekends.
• Smartphone usage for some tasks.

Responsibilities

• Addressing resident inquiries promptly, ensuring satisfaction and loyalty
• Guiding new residents through the move-in preparation experience for a smooth transition
• Conducting follow-up within a week of move-in to address concerns
• Managing move out inspections and coordinating resident events
• Maintaining high resident visibility, overseeing amenity areas, and collecting fees for rentals
• Proactively suggesting improvements to enhance community operations

Skills

Customer service

Communication skills

Computer literacy

Education

High School diploma or equivalent

Job description

Vivmark Residential in Washington, DC seeks a customer-focused team member to manage resident services across properties. You will respond to inquiries, guide move-ins, conduct follow-ups, and coordinate events, while maintaining high visibility in amenity areas.

The role requires a high school diploma, a valid driver’s license, reliable transportation, and a flexible weekend schedule. We offer medical, dental, and vision coverage, a 401(k) with company match, paid vacation and holidays, and