Floating Resident Experience Coordinator - 1210 Mass

Equity Residential; Washington (District of Columbia); On-site; USD 35,000 - 43,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with company match

Paid vacation

Company holidays

Housing discounts

Job summary

Vivmark Residential in Washington, DC seeks a customer-focused team member to manage resident services across properties. You will respond to inquiries, guide move-ins, conduct follow-ups, and coordinate events, while maintaining high visibility in amenity areas.

The role requires a high school diploma, a valid driver’s license, reliable transportation, and a flexible weekend schedule. We offer medical, dental, and vision coverage, a 401(k) with company match, paid vacation and holidays, and

Qualifications

• High School diploma or equivalent.
• Valid driver's license and reliable transport if operating a motorized vehicle.
• Computer literacy and effective communication skills.
• Availability to work a flexible schedule, including weekends.
• Smartphone usage for some tasks.

Responsibilities

• Addressing resident inquiries promptly, ensuring satisfaction and loyalty
• Guiding new residents through the move-in preparation experience for a smooth transition
• Conducting follow-up within a week of move-in to address concerns
• Managing move out inspections and coordinating resident events
• Maintaining high resident visibility, overseeing amenity areas, and collecting fees for rentals
• Proactively suggesting improvements to enhance community operations

Skills

Customer service

Communication skills

Computer literacy

Education

High School diploma or equivalent

Job description

Job Description

• Tuesdays, Thursdays, and Saturdays: Stationed at 1210 Mass in Washington, DC
• Wednesdays and Fridays: Providing floating coverage for other Vivmark properties throughout the DC Metro area (DC, MD, and VA).

Your standard work schedule will be 9:00 AM to 6:00 PM, structured as follows:

• Tuesdays, Thursdays, and Saturdays: Stationed at 1210 Mass in Washington, DC
• Wednesdays and Fridays: Providing floating coverage for other Vivmark properties throughout the DC Metro area (DC, MD, and VA).

Vivmark Residential exists to set the mark for what home can be. Formed through the merger of AvalonBay Communities and Equity Residential, Vivmark brings together two industry leaders with a shared commitment to excellence, innovation, and delivering exceptional living experiences. Our vision is to be the most trusted and best-performing rental housing company in America - one that continues to get better as it grows. And we're looking for people who want to help us do it.

The best people want to work here. We hope you're one of them.

We Offer: A competitive benefits package that supports your health, financial well-being, and work-life balance, including medical, dental, and vision coverage, a 401(k) with company match, paid vacation and company holidays, and exclusive team member housing discounts.

What You'll Be Doing

• Addressing resident inquiries promptly, ensuring satisfaction and loyalty
• Guiding new residents through the move-in preparation experience for a smooth transition
• Conducting follow-up within a week of move-in to address concerns
• Managing move out inspections and coordinating resident events
• Maintaining high resident visibility, overseeing amenity areas, and collecting fees for rentals
• Proactively suggesting improvements to enhance community operations

What You'll Need To Thrive

• High School diploma or equivalent
• A valid driver's license, good driving record, auto insurance, and reliable transportation is required if the employee will operate a motorized vehicle (e.g., car, golf cart) during their workday and/or as part of their role.
• Computer literacy and effective communication skills
• Availability to work a flexible schedule, including weekends
• Office team employees, with limited exceptions, are required to use their own Smartphone to perform certain aspects of their job

Bonus Qualifications

• Customer service experience

Salary: $25.60 - $31.29/hour

• The successful candidate's starting pay will be determined based on job-related skills, experience, and qualifications.
• Employees are eligible for overtime pay and performance incentives.

A valid driver's license, good driving record, auto insurance, and reliable transportation is required if the employee will operate a motorized vehicle (e.g. car, golf cart, etc.) during their workday and/or as part of their role.