Floating Member Experience Advisor

First Alliance Credit Union; Rochester (MN); On-site; USD 25,000 - 35,000; Full time

Job summary

First Alliance Credit Union is seeking a Floating Member Account Advisor to provide exceptional member support across branch locations and teams. This role offers variety, adaptation, and a chance to help members open and manage accounts, identify lending opportunities, and educate on financial products to meet goals.

The position is full-time, non-exempt, with a base pay of $21.66/hour (based on experience) plus a $100.00 float stipend, mileage reimbursement, and potential extra pay for Spanish

Qualifications

• 3+ years of member service or customer service experience.
• At least 1 year of experience in financial services.
• Strong communication and relationship-building skills.
• A basic understanding of lending and financial products and services.
• A track record of working toward and achieving goals.
• Ability to adapt quickly and work confidently with different teams and environments.
• Comfort using technology and learning new systems and tools.

Responsibilities

• Support members and teams across multiple First Alliance locations.
• Welcome new members and guide them through the account-opening process.
• Help existing members open additional accounts and find solutions that fit their needs.
• Identify lending opportunities and assist with select loan applications, closings, and funding.
• Educate members on products, services, and tools that can help them reach their financial goals.
• Assist with more complex transactions and account questions.
• Build strong relationships with members and internal partners.
• Provide backup support to our Contact Center and ASK Advisors.
• Step into different environments and help create a consistent, exceptional member experience wherever you're working.

Skills

Member service

Customer service

Strong communication

Relationship-building

Lending knowledge

Goal orientation

Adaptability

Tech literacy

Job description

First Alliance Credit Union is seeking a Floating Member Account Advisor to provide exceptional member support across branch locations and teams. This role offers variety, adaptation, and a chance to help members open and manage accounts, identify lending opportunities, and educate on financial products to meet goals.

The position is full-time, non-exempt, with a base pay of $21.66/hour (based on experience) plus a $100.00 float stipend, mileage reimbursement, and potential extra pay for Spanish