Floating Universal Member Service Specialist

First Capital Federal Credit Union; West Manchester Township (York County); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k

Pension

Paid vacation

Paid holidays

Job summary

First Capital Federal Credit Union seeks a Floating Universal Member Service Specialist to float among East, West, South, Manchester and Contact Center branches. The role focuses on transactions, loan assistance, and opening accounts, while guiding members on digital banking and services.

The ideal candidate communicates effectively, provides proactive service, and enjoys helping people in a community-based financial institution with strong salary, benefits, and incentives.

Qualifications

• High School diploma or equivalent is required.
• Ability to navigate a Windows PC and basic apps.
• Two years of customer service, banking, or related field experience.

Responsibilities

• Process transactions and assist members with loan needs and accounts.
• Help members with mobile app and e-services; identify cross-sell opportunities.
• Provide excellent service via phone, email, and in person.

Skills

Customer service

Communication

Computer skills

Phone etiquette

Multitasking

Education

High School diploma or equivalent

Tools

Windows PC

Job description

First Capital Federal Credit Union is seeking a full time Floating Universal Member Service Specialist to join our growing team andwill serve as a floater at our East, West, South, Manchester and Contact Center branches. If you are a service-focused, energetic person, looking to advance your career and work in a well-respected, community based financial institution with excellent salary, benefits and incentives, this may be the right position for you!

Organization Description

First Capital Federal Credit Union is a full-service financial institution serving the needs of members throughout York County, Pennsylvania, and the United States. Membership in the Credit Union is open to all employees and their families of companies within our Field of Membership.

Our Mission statement is the financial wellbeing of members and dedication to our community you FIRST.

Who are we looking for:

Individuals who can provide exceptional service, working with our members to provide guidance on the right Credit Union products and services that will meet their needs. Our Floating Universal Member Service Specialist will process transactions, work with members on their loan needs, open accounts and assist with checking and savings needs. This position will also assist our members with their mobile app, e-service needs, and identify opportunities for new products and services.

The ideal candidate will be comfortable working with members on their loan and financial needs, eager to learn new skills, have excellent written and oral communication, the ability to multi-task, and a passion for helping people.

Education & Skills

• High School or Equivalent
• Ability to navigate/operate a PC in a Windows based system and apps, with ease.
• Able to professionally communicate with members via phone, email, and in-person.
• Two years minimum working in customer service, banking or a related field.

Advancement Opportunities:

• Floating Universal Member Service Specialists learn and are skilled in a variety of functions to be ready when advancement opportunities open.

Working Conditions

• Work will be conducted in a well-lighted and ventilated office setting,
• Sitting, standing, bending, lifting, and navigating stairwells required during working hours.

Excellent Medical, Dental, Vision and 401k benefits, pension, including paid vacation and holidays.