Flexible-Location Floating Member Service Specialist

First Capital Federal Credit Union; West Manchester Township (York County); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k

Pension

Paid vacation

Paid holidays

Job summary

First Capital Federal Credit Union seeks a Floating Universal Member Service Specialist to float among East, West, South, Manchester and Contact Center branches. The role focuses on transactions, loan assistance, and opening accounts, while guiding members on digital banking and services.

The ideal candidate communicates effectively, provides proactive service, and enjoys helping people in a community-based financial institution with strong salary, benefits, and incentives.

Qualifications

• High School diploma or equivalent is required.
• Ability to navigate a Windows PC and basic apps.
• Two years of customer service, banking, or related field experience.

Responsibilities

• Process transactions and assist members with loan needs and accounts.
• Help members with mobile app and e-services; identify cross-sell opportunities.
• Provide excellent service via phone, email, and in person.

Skills

Customer service

Communication

Computer skills

Phone etiquette

Multitasking

Education

High School diploma or equivalent

Tools

Windows PC

Job description

First Capital Federal Credit Union seeks a Floating Universal Member Service Specialist to float among East, West, South, Manchester and Contact Center branches. The role focuses on transactions, loan assistance, and opening accounts, while guiding members on digital banking and services.

The ideal candidate communicates effectively, provides proactive service, and enjoys helping people in a community-based financial institution with strong salary, benefits, and incentives.