Floating GM: Property Ops & Growth Lead

InTown Suites; Indianapolis (IN); On-site; USD 65,000 - 90,000; Full time

Job summary

InTown Suites is seeking a Floating General Manager to cover operations for assigned properties and complete short-term market assignments, including local marketing and staff development. You will travel within the market, support recruitment, and ensure guest satisfaction.

The role requires strong front office knowledge, budgeting, and leadership, with long hours and travel expectations. A valid driver’s license and English proficiency are essential.

Qualifications

• Minimum of 3 years’ experience in management.
• Supervisory experience required.
• Experience levels vary by size and market.
• High school diploma preferred but not required.

Responsibilities

• Operates properties in the absence of a General Manager as needed.
• Follows General Manager Daily Flow when acting as a General Manager.
• Develop expertise on computer operating system.
• Assists in recruitment of General Managers and other property staff.
• Training, development and support of property staff.
• Drive sales through sales calls and other local marketing at the direction of the Regional Operations Manager.
• Ensure and provide excellent guest service.
• Identify and manage repair and maintenance issues.
• Identify and follow up on life/safety issues and inspection issues.
• Notify Regional Operations Manager immediately of any safety, security and/or violations of policy.
• Notify Regional Operations Manager of any guest concerns.
• Monitor competitors in markets as directed by the Regional Operations Manager.
• Helps meet budgets through effective cost and inventory control.
• Travel and/or overnight stay will be required.
• Possess a valid driver’s license, current auto insurance and a functioning automobile.
• Read, speak, write and understand the English language in order to interact with guests, staff, handle administrative duties, etc.
• Ability to read, understand, interpret information found in a variety of reports and other internal hotel information. Sufficient mathematical skills to prepare forecasts and reports, calculate room revenue, average rate, occupancy percentage and labor costs, count and balance a cash bank, etc.
• General computer proficiency.
• Possess thorough knowledge of Front Office and related department operations, service standards and techniques, guest relations and etiquette, up selling techniques, in order to ensure the effective operation of the front office and related departments (examples include providing high level of service, effective staff training, proficient problem solving, effective cost controls, etc.).
• Possess the knowledge and ability to perform a variety of front office and related positions in response to business conditions.
• Ability to compose and express thoughts in a clear and understandable way to ensure effective communication.
• Ability and flexibility to work long hours on a regular basis and as business conditions demand.
• Ability to manage multiple activities often in stressful situations.
• Ability to organize oneself, and one’s work and the efforts of others.
• Ability to make effective judgment on all facets of front office operations and staff, and the ability to effectively solve guest and operational problems.
• Minimum of 3 years’ experience in management. Supervisory experience required.

Skills

Management experience

Supervisory experience

Front office knowledge

Guest service excellence

Staff training

Local marketing

Forecasting and reporting

Cost controls

Communication

Travel readiness

Education

High school diploma

Job description

InTown Suites is seeking a Floating General Manager to cover operations for assigned properties and complete short-term market assignments, including local marketing and staff development. You will travel within the market, support recruitment, and ensure guest satisfaction.

The role requires strong front office knowledge, budgeting, and leadership, with long hours and travel expectations. A valid driver’s license and English proficiency are essential.