Floating General Manager

InTown Suites; Indianapolis (IN); On-site; USD 65,000 - 90,000; Full time

Job summary

InTown Suites is seeking a Floating General Manager to cover operations for assigned properties and complete short-term market assignments, including local marketing and staff development. You will travel within the market, support recruitment, and ensure guest satisfaction.

The role requires strong front office knowledge, budgeting, and leadership, with long hours and travel expectations. A valid driver’s license and English proficiency are essential.

Qualifications

• Minimum of 3 years’ experience in management.
• Supervisory experience required.
• Experience levels vary by size and market.
• High school diploma preferred but not required.

Responsibilities

• Operates properties in the absence of a General Manager as needed.
• Follows General Manager Daily Flow when acting as a General Manager.
• Develop expertise on computer operating system.
• Assists in recruitment of General Managers and other property staff.
• Training, development and support of property staff.
• Drive sales through sales calls and other local marketing at the direction of the Regional Operations Manager.
• Ensure and provide excellent guest service.
• Identify and manage repair and maintenance issues.
• Identify and follow up on life/safety issues and inspection issues.
• Notify Regional Operations Manager immediately of any safety, security and/or violations of policy.
• Notify Regional Operations Manager of any guest concerns.
• Monitor competitors in markets as directed by the Regional Operations Manager.
• Helps meet budgets through effective cost and inventory control.
• Travel and/or overnight stay will be required.
• Possess a valid driver’s license, current auto insurance and a functioning automobile.
• Read, speak, write and understand the English language in order to interact with guests, staff, handle administrative duties, etc.
• Ability to read, understand, interpret information found in a variety of reports and other internal hotel information. Sufficient mathematical skills to prepare forecasts and reports, calculate room revenue, average rate, occupancy percentage and labor costs, count and balance a cash bank, etc.
• General computer proficiency.
• Possess thorough knowledge of Front Office and related department operations, service standards and techniques, guest relations and etiquette, up selling techniques, in order to ensure the effective operation of the front office and related departments (examples include providing high level of service, effective staff training, proficient problem solving, effective cost controls, etc.).
• Possess the knowledge and ability to perform a variety of front office and related positions in response to business conditions.
• Ability to compose and express thoughts in a clear and understandable way to ensure effective communication.
• Ability and flexibility to work long hours on a regular basis and as business conditions demand.
• Ability to manage multiple activities often in stressful situations.
• Ability to organize oneself, and one’s work and the efforts of others.
• Ability to make effective judgment on all facets of front office operations and staff, and the ability to effectively solve guest and operational problems.
• Minimum of 3 years’ experience in management. Supervisory experience required.

Skills

Management experience

Supervisory experience

Front office knowledge

Guest service excellence

Staff training

Local marketing

Forecasting and reporting

Cost controls

Communication

Travel readiness

Education

High school diploma

Job description

The Floating General Manager is responsible for the operation of an individual property to which they are temporarily assigned. Assignments to individual properties are made by the Regional Operations Manager to provide coverage to General Managers for off days, vacation days, or other General Manager absences. The Floating General Manager will also be given short-term assignments across all the properties in their assigned market which may include duties such as local marketing, property staff training, and performing quality assurance improvements as directed by the Regional Operations or Area Manager. Must be able to work a minimum of 48 hours, arriving no later than 10 am and leave no sooner than 7 pm or after completion of night audit on scheduled workdays.

• Operates properties in the absence of a General Manager as needed.
• Follows General Manager Daily Flow when acting as a General Manager.
• Develop expertise on computer operating system.
• Assists in recruitment of General Managers and other property staff.
• Training, development and support of property staff.
• Drive sales through sales calls and other local marketing at the direction of the Regional Operations Manager.
• Ensure and provide excellent guest service.
• Identify and manage repair and maintenance issues.
• Identify and follow up on life/safety issues and inspection issues.
• Notify Regional Operations Manager immediately of any safety, security and/or violations of policy.
• Notify Regional Operations Manager of any guest concerns.
• Monitor competitors in markets as directed by the Regional Operations Manager.
• Helps meet budgets through effective cost and inventory control.
• Must be able to work a minimum of 48 hours, arriving no later than 10 am and leave no sooner than 7 pm or after completion of night audit on scheduled workdays.
• Travel and/or overnight stay will be required.
• Possess a valid driver’s license, current auto insurance and a functioning automobile.
• Read, speak, write and understand the English language in order to interact with guests, staff, handle administrative duties, etc.
• Ability to read, understand, interpret information found in a variety of reports and other internal hotel information. Sufficient mathematical skills to prepare forecasts and reports, calculate room revenue, average rate, occupancy percentage and labor costs, count and balance a cash bank, etc.
• General computer proficiency.
• Possess thorough knowledge of Front Office and related department operations, service standards and techniques, guest relations and etiquette, up selling techniques, in order to ensure the effective operation of the front office and related departments (examples include providing high level of service, effective staff training, proficient problem solving, effective cost controls, etc.).
• Possess the knowledge and ability to perform a variety of front office and related positions in response to business conditions.
• Ability to compose and express thoughts in a clear and understandable way to ensure effective communication.
• Ability and flexibility to work long hours on a regular basis and as business conditions demand.
• Ability to manage multiple activities often in stressful situations.
• Ability to organize oneself, and one’s work and the efforts of others.
• Ability to make effective judgment on all facets of front office operations and staff, and the ability to effectively solve guest and operational problems.
• Minimum of 3 years’ experience in management. Supervisory experience required. Experience levels required might vary based upon the size, volume and character of company.

Preferred Skills/Credentials/Experience/Education

• Any combination of education and experience equivalent to graduation from high school and any other combination of education, training or experience that provides the required knowledge, skills and abilities.
• High school diploma preferred but not required.
• Minimum of 3 years’ experience in management. Supervisory experience required. Experience levels required might vary based upon the size, volume and character of company.

Mental and Physical Demands

Physical Demands:

• Indoor work with hard and carpeted surfaces.
• This position is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Exposure to extreme weather conditions, cold and heat.
• Extensive use of hands and fingers for manipulation of keyboard, answering phone calls (100% of the time).
• Use of computer terminal, which requires extensive eye contact with a video display terminal.

Travel Demands:

• Travel 90% of the time to different locations within their market, and may be required to stay overnight at these locations.