Floating Customer Service Representative- Brunswick, ME

Bar Harbor Bankshares; South China (ME); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

Competitive pay

Referral incentives

Employee stock purchase plan

Paid holidays

401(k) plan

Paid time off

Wellness program

Continuing education benefits

Job summary

Bar Harbor Bank & Trust is seeking a part-time Floating Customer Service Representative at our South China and Brunswick, Maine branches. The role requires 20 hours per week, handling customer transactions with courtesy and accuracy while opening new accounts.

Training is provided and experience with cash is helpful. You will operate the customer service window, use frontline software, and look for cross-sell opportunities while maintaining our service standards.

Qualifications

• Customer service experience is helpful for this role.
• Experience with cash handling is a plus; on-the-job training provided.

Responsibilities

• Process a variety of basic to complex banking transactions at the customer service window.
• Open new accounts and complete opening/closing procedures.
• Navigate frontline software applications to assist customers.
• Provide basic knowledge of bank products to customers.
• Identify cross-sell opportunities and refer partners as appropriate.
• Maintain high service standards per Brand Best Practices.

Skills

Customer service

Cash handling

Windows

Education

High School or better

Tools

Windows

Job description

Bar Harbor Bank & Trust offers: competitive pay, referral incentives, an employee stock purchase plan, paid holidays, 401(k) plan, paid time off, a wellness program, continuing education benefits, and more!

Bar Harbor Bank & Trust is seeking to fill a part-time, Floating Customer Service Representative role for our South China and Brunswick, Maine branches, 20 hours per week. Responsibilities include providing professional and confidential customer service by operating a customer service window with courtesy, promptness, efficiency, and accurately processing a wide variety of simple-to-complex customer banking transactions, including opening new accounts. This is an excellent opportunity if you have been considering banking as a career. Experience with cash is helpful and on the job training is provided.

In a Float Customer Service Representative role, you can expect to:

• Process a variety of basic transactions for customers, with limited differences or errors.
• Responsible for efficiently carrying out opening and closing procedures.
• Navigate effectively through frontline software applications.
• Basic understanding of bank products.
• Learning to recognize the opportunity to cross-sell and make partner referrals
• Consistently meet established standards for providing consistent service of the highest level for all customers as outlined in the Bar Harbor Bank & Trust Brand Best Practices guide.

This role focuses on obtaining general banking knowledge and mastering routine transactions, to include account opening. An interest and experience in customer service and a working knowledge of Windows are essential for this position.

Customer service experience and a working knowledge of Windows are essential for this position. An individual who enjoys being part of a fast paced, team environment will be best matched for this position.

The compensation for this position is based on a variety of factors including experience, skills, and geographic location. We offer a competitive pay range and opportunities for growth and advancement within the organization. Pay Range: $15.50-$20.00

Qualifications

Education

Required

High School or better.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.