Floating Branch Operations Lead

Banc of California, Inc.; Irvine (CA); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

401k with company match

Health insurance options

Paid time off & holidays

Tuition reimbursement & mentorship

LinkedIn Learning access

Job summary

Banc of California, Inc. is seeking a Branch Support Officer to represent the bank, travel between branch offices, and handle cash and non-cash transactions with strong customer service. The role includes quality control, sales support, and adherence to policies across a designated region.

The candidate should have 5 years in branch operations, supervisory experience preferred, and a solid grasp of banking operations, regulatory requirements, and branch systems such as Word and Excel.

Qualifications

• 5 years in branch operations is required.
• Experience as a supervisor is preferred.
• High School Diploma or equivalent is required.
• Associate’s degree or higher strongly preferred.
• Solid understanding of the operational regulatory environment with thorough knowledge of banking operations is required.
• Solid understanding of key branch systems; basic end-user knowledge of Word and Excel is required.
• Ability to travel between branch locations, potentially across states; review and be knowledgeable of departmental and human resource policies & procedures is required.
• Solid skills to manage or guide others as a floating or interim manager when needed.

Responsibilities

• Actively involved in quality control for assigned region.
• Carry out supervisory responsibilities, when appropriate, in accordance with the Bank’s policies.
• Plan and schedule the daily workflow and coordinate with other areas to ensure compliance with service standards and regulatory deadlines.
• Assure high quality and friendly customer service and adherence to sales and brand standards.
• Resolve customer inquiries/complaints and situations in a positive professional and efficient manner.
• Promote effective sales and service environment.
• Monitor Tellers’ performance relative to losses, differences and referrals; coach for improved performance.
• Approve transactions within established guidelines.
• Participate in opening and closing of branch; conduct security inspections.

Skills

Branch operations

Supervision

Customer service

Regulatory compliance

Banking systems

Word & Excel

Education

High School Diploma or equivalent

Associate’s degree or higher

Tools

Word

Excel

Job description

Banc of California, Inc. is seeking a Branch Support Officer to represent the bank, travel between branch offices, and handle cash and non-cash transactions with strong customer service. The role includes quality control, sales support, and adherence to policies across a designated region.

The candidate should have 5 years in branch operations, supervisory experience preferred, and a solid grasp of banking operations, regulatory requirements, and branch systems such as Word and Excel.