Branch Operations Manager - Brea

Banc of California, Inc.; Brea (CA); On-site; USD 70,000 - 74,000; Full time

Job summary

Banc of California, Inc. is seeking an Officer, Branch Operations Manager to lead branch service, growth and operational excellence.

You will direct the office team, manage risk controls, and ensure compliance with policies and regulations. The role requires substantial leadership experience in branch operations and the ability to coach staff, review reports, and drive performance while maintaining excellent customer service.

Qualifications

• 7 years in branch operations with 3 years supervisory or leadership experience.
• High School Diploma or equivalent required.
• Associate's degree or higher strongly preferred.
• Mastery of the operational regulatory environment with thorough knowledge of banking operations.
• Proficient with branch systems and MS Word/Excel.

Responsibilities

• Provide direction and leadership to achieve service, growth, audits and goals.
• Supervise day-to-day branch operations and ensure policy compliance.
• Approve transactions within guidelines; escalate when needed.
• Open and close branch; conduct security inspections.
• Review daily reports and support audit ratings.
• Coach and develop staff to improve performance and manage risk.

Skills

Banking operations

Leadership

Regulatory knowledge

Excel (basics)

Risk management

Staff coaching

Hiring decisions

Communication

Education

High School Diploma or equivalent

Associate's degree or higher

Tools

Banking systems

MS Word

Excel

Job description

• Pay or shift range: $70,305 USD to $74,000 USD The base salary ultimately offered is determined through a review of education, industry experience, training, knowledge, skills, abilities of the applicant in alignment with market data and other factors.
• Customer-Facing & Banking Roles
• Full-Time
• Requisition #: BRANC005209

Description

BANC OF CALIFORNIA AND YOUR CAREER

Banc of California, Inc. (NYSE: BANC) is a bank holding company with over $34 billion in assets and the parent company of Banc of California. Banc of California is one of the nation’s premier relationship-based business banks, providing banking and treasury management services to small, middle market, and venture backed businesses. As the largest independent bank headquartered in California, the bank offers a broad range of loan and deposit products and services through a network of full-service branches and regional offices, as well as through digital and nationwide capabilities. The bank also provides full-service payment processing solutions to its clients and serves the Community Association Management industry nationwide through its technology forward platform, SmartStreet™. Banc of California is committed to supporting its local communities through the Banc of California Charitable Foundation and by partnering with organizations that promote financial literacy, job training, small business support, affordable housing, and more.

At Banc of California, our success is powered by our people and a shared commitment to delivering meaningful results. We foster an environment where entrepreneurial thinking is encouraged, and accountability and operational excellence are expected. Our team members are empowered to take ownership, make informed decisions, and make a meaningful impact as the bank continues to grow and evolve. We are dedicated to supporting your growth and wellbeing through comprehensive benefits, robust development opportunities, and inclusive programs that enable you to perform at your best. Together we win!

THE OPPORTUNITY

The Officer, Branch Operations Manager is responsible for achieving branch goals and overall business success. Provide direction, leadership and motivation to ensure that the office team achieves service, growth, operational audits and goals. Supervises the day-to-day operational functions of the branch. Carries out management responsibilities in accordance with Bank policies. Performs all duties in accordance with the Company’s policies and procedures, all U.S. state and federal laws and regulations, wherein the Company operates.

HOW YOU'LL MAKE A DIFFERENCE

• Assure high quality and friendly customer service and adherence to growth and brand standards.
• Resolve customer inquiries/complaints and situations in a positive professional and efficient manner.
• Promote effective operational and service environment.
• Monitor staff's performance relative to losses, differences and mitigating risk. When appropriate, coach for improved performance.
• Approve transactions within established guidelines, and elevate when required
• Participate in the opening and closing of branch. Conduct security inspection of building and grounds under dual control.
• Conduct regular staff meetings to ensure compliance with all Bank policies and procedures.
• Review daily reports.
• Assist Branch Manager in achieving satisfactory audit ratings and delivering quality branch certification packages
• Identify and mitigate audit and operational risk.
• Monitoring expense control.
• Involved with interviewing and hiring decisions.
• Prepare and deliver in a timely manner, the employee performance evaluations, goal planning, and corrective action notices as applicable.
• Manage, support, coach and train staff to ensure that immediate action is taken to improve performance
• Involved with interviewing and hiring decisions.
• Prepare and deliver employee performance evaluations, goal planning, and counseling.
• Manage, support, coach and train employees.
• Follow all established policies and procedures.
• Perform other duties and projects as assigned.

WHAT YOU'LL BRING

• 7 years in branch operations, including 3 years supervisory or other leadership experience is required
• High School Diploma or equivalent is required
• Associate's degree or higher strongly preferred
• Mastery of the operational regulatory environment with thorough knowledge of banking operations is required
• Solid knowledge of all aspects of using key branch systems; basic end-user knowledge of Word and Excel is required
• Resourceful with ability to manage multiple tasks/projects and deadlines simultaneously is required
• Review and be knowledgeable of departmental and human resources' policies & procedures is required
• Leads, coaches, motivates, and develops staff across varying levels, with strength in selection, engagement, and driving high performance is required
• Leads the identification of opportunities to refer new products and services to clients based on their financial goals; ability to match the right partner to the client based on needs is required
• Regularly coaches and mentors to achieve goals; collaborates across the organization to get things done through partnerships and by building an environment of trust is required
• Credible, influential, and confident in communication engagement style; listens to hear expressed and unexpressed needs and translate that to action is required
• High level of initiative, actively takes on new challenges and projects; influences team's understanding of and successful acceptance of change is required
• Directs high performance and results achievement; empowers others to succeed is required
• Manages their own risk as well as guiding the risk assessment and management of the broader branch; ability to recognize a strategic plan and developing in ability to use it to address risk and growth including reviewing work of others, developing a training plan and updates to staff about risk; thorough knowledge of risk management, compliance controls, and loss prevention is required
• Continuously coaches team to high levels of performance and assists team in reaching career goals is required
• Ability to look for and contribute to growth opportunities for the branch is required
• High School diploma or equivalent required

HOW WE'LL SUPPORT YOU