Float Teller: Branch Traveler & Digital Concierge

mtb; Carlisle (Cumberland County); On-site; USD 25,000 - 36,000; Full time

Job summary

M&T Bank is seeking a Float Teller to support branch customer experience through digital engagement, lobby management, and transactional processing in Carlisle, PA. You will travel between branches, balance and process transactions, and resolve routine inquiries to uphold service standards.

The role emphasizes customer service excellence, adherence to risk controls, and collaboration with banking partners to promote seamless financial solutions.

Qualifications

• High school diploma or GED with minimum of 6 months customer service experience, including data entry and/or cash handling.
• Ability to travel between branches as needed.
• Proven verbal communication skills.
• Proven interpersonal skills.
• Proven ability to demonstrate exceptional customer service.
• Well-organized; proven time management skills.
• Proven prioritization skills.
• Proficient with internet user-level technology.

Responsibilities

• Adhere to established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.
• Educate customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer's identified needs.
• Actively engage in lobby management, meeting and greeting customers and proactively addressing their immediate needs.
• Accurately balance and process customer transactions efficiently following Bank Policy.
• Take ownership of escalated account services issues until resolution; log all customer complaints in the system.
• Transition identified sales opportunities and provide introduction to appropriate banking partner.
• Complete branch-related operational activities (e.g., cash ordering, vault, ATM, and wire transfer activities).
• Process customer/account maintenance accurately.
• Complete Consumer AML/BSA/KYC related activities.
• Adhere to compliance/operational risk controls and bank policies.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain internal control standards and support audits and regulators as applicable.
• Complete other related duties as assigned.

Skills

Customer service

Cash handling

Data entry

Verbal communication

Interpersonal skills

Time management

Prioritization

Internet proficiency

Travel between branches

Bilingual

Education

High school diploma or GED

Job description

M&T Bank is seeking a Float Teller to support branch customer experience through digital engagement, lobby management, and transactional processing in Carlisle, PA. You will travel between branches, balance and process transactions, and resolve routine inquiries to uphold service standards.

The role emphasizes customer service excellence, adherence to risk controls, and collaboration with banking partners to promote seamless financial solutions.