Float Phlebotomist & Member Care Admin

onemedical; Boston (MA); Presencial; USD 45.000 - 65.000; Jornada completa

Descripción de la vacante

One Medical seeks a Float Medical Assistant (Lab Services Specialist/Member Support Specialist) to provide venipuncture and clinical support across multiple offices. You will be the first point of contact for patients and help ensure a smooth, on-brand experience in the lobby and lab.

You will master our tech tools and support front-desk duties, with strong communication and teamwork, helping patients navigate care journeys while upholding high standards of care.

Responsabilidades

• Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions, both clinical and administrative, and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary
• Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics, depending on the office location
• Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs
• Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization
• Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting
• All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc
• Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc.
• Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization
• Master our technology suite including, but not limited to Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, in order to interact with team members and complete daily work

Descripción del empleo

One Medical seeks a Float Medical Assistant (Lab Services Specialist/Member Support Specialist) to provide venipuncture and clinical support across multiple offices. You will be the first point of contact for patients and help ensure a smooth, on-brand experience in the lobby and lab.

You will master our tech tools and support front-desk duties, with strong communication and teamwork, helping patients navigate care journeys while upholding high standards of care.