Float Patient Relations Coordinator - Front Desk & EMR

Ackerman Urology; Jacksonville (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Voluntary benefits

401k retirement plan

Tuition reimbursement

PTO

Job summary

Ackerman Urology in Jacksonville, FL seeks a floating Patient Relations Coordinator to manage patient interactions, scheduling, and insurance verification across our multiple locations.

You will perform front-desk duties, assist with records in EMR, collect co-pays, and support the physician schedule while staying flexible to work at Mandarin, World Golf Village, and Middleburg sites.

Qualifications

• Associate’s or Bachelor’s degree preferred.
• Strong organization, time management, and attention to detail are essential.
• Professional, friendly, and confident interpersonal skills are required.
• Knowledge of medical terminology and insurance verification processes is preferred.

Responsibilities

• Provide professional telephone services, schedule appointments, and send reminders.
• Greet and check in patients, assist with paperwork, and enter information into the EMR system.
• Verify and update patient demographics and insurance eligibility, including obtaining prior referrals.
• Process co-payments and track patient financial responsibilities.
• Coordinate appointments with referring physicians and schedule follow-ups and physician-ordered tests.
• Track and update physician schedules.
• Obtain, scan, and attach medical records to patient charts.
• Maintain the waiting room, ensure a welcoming environment, and prepare refreshments.
• Make reminder calls for labs, follow-ups, and upcoming visits.
• Generate daily clinical summaries and weekly demographic compliance reports.
• Obtain and upload patient photos for charts.

Skills

Organization

Time management

Attention to detail

Interpersonal skills

Insurance verification

Education

Associate’s or Bachelor’s degree preferred

Tools

MS Office

EMR systems

Job description

Ackerman Urology in Jacksonville, FL seeks a floating Patient Relations Coordinator to manage patient interactions, scheduling, and insurance verification across our multiple locations.

You will perform front-desk duties, assist with records in EMR, collect co-pays, and support the physician schedule while staying flexible to work at Mandarin, World Golf Village, and Middleburg sites.