Patient Experience Coordinator - Front Desk & Scheduling

Ackerman Cancer Center; Jacksonville (FL); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401k retirement plan

Tuition reimbursement

Paid time off

Job summary

Ackerman Urology is dedicated to delivering high-quality urological care in a compassionate, patient-centered setting. We seek a Patient Relations Coordinator to manage front-desk duties, answer calls, schedule appointments, verify insurance, collect co-pays, and document in the EMR system across our Mandarin, WGV, and Middleburg locations.

The role requires flexibility, strong communication, organization, and familiarity with medical terminology and insurance processes to ensure an efficient,

Qualifications

• Associate’s or Bachelor’s Degree preferred.
• Strong organization, time management, and attention to detail.
• Excellent telephone etiquette and communication skills.
• Professional, friendly, and confident interpersonal skills.
• Knowledge of medical terminology and insurance verification processes.
• Proficiency in Microsoft Office (Excel, Outlook, Word) and standard office equipment.

Responsibilities

• Provide professional telephone services, schedule appointments, and send reminders.
• Greet and check in patients, assist with paperwork, and enter information into the EMR system.
• Verify and update patient demographics and insurance eligibility, including obtaining prior referrals.
• Process co-payments and track patient financial responsibilities.
• Coordinate appointments with referring physicians and schedule follow-ups and physician-ordered tests.
• Track and update physician schedules.
• Obtain, scan, and attach medical records to patient charts.
• Maintain the waiting room, ensure a welcoming environment, and prepare refreshments.
• Make reminder calls for labs, follow-ups, and upcoming visits.
• Generate daily clinical summaries and weekly demographic compliance reports.
• Obtain and upload patient photos for charts.

Skills

Phone etiquette

Communication skills

Organization

Time management

Attention to detail

Microsoft Office

Medical terminology

Insurance verification

Education

Associate’s or Bachelor’s degree preferred

Tools

EMR systems

Multi-line phone systems

Office equipment

Job description

Ackerman Urology is dedicated to delivering high-quality urological care in a compassionate, patient-centered setting. We seek a Patient Relations Coordinator to manage front-desk duties, answer calls, schedule appointments, verify insurance, collect co-pays, and document in the EMR system across our Mandarin, WGV, and Middleburg locations.

The role requires flexibility, strong communication, organization, and familiarity with medical terminology and insurance processes to ensure an efficient,