Medical Assistant - FLOAT

Ackerman Urology; Jacksonville (FL); On-site; USD 33,000 - 42,000; Full time

Job summary

Ackerman Urology is seeking a Medical Assistant Float to support patients across three office locations—Mandarin, World Golf Village, and Middleburg. The role involves preparing exam rooms, taking vital signs, updating records, and assisting with insurance verifications and scheduling.

The ideal candidate has 1-2 years in customer service, formal Medical Assistant training/certification, and strong communication and organizational skills.

Qualifications

• 1-2 years Customer Service experience.
• Medical Assistant training and/or certification.
• High School Diploma or equivalent.
• Detail orientation and good organizational & time management skills.
• Excellent telephone skills and etiquette.
• Strong interpersonal skills and communication skills (oral & written).
• Knowledge of medical terminology.

Responsibilities

• Greet and check in patients.
• Prepare supplies and exam rooms for patients.
• Escort patients to exam rooms and provide preliminary instructions.
• Forward calls to physicians as requested.
• Enter patient information and reports into the medical record.
• Verify insurance eligibility and approval for ordered treatments.
• Schedule follow ups and consults.
• Assist with insurance/appointment scheduling inquiries.
• Process credit card payments.
• Mail follow up reminders.
• Reminder calls for labs and follow ups.
• Coordinate appointments with referring physicians.
• Track and update physician schedules.
• Schedule all tests ordered by physician.
• Respond to medical records requests (mail or fax).

Skills

Customer Service

Interpersonal Skills

Communication Skills

Telephone Etiquette

Medical Terminology

Detail Orientation

Education

Medical Assistant training/certification

High School Diploma

Job description

Ackerman Urology, a private physician-owned practice, is dedicated to delivering the highest quality urological care in a compassionate, patient-centered environment. Through our strong partnership with Ackerman Cancer Center, we are uniquely positioned to provide men facing a prostate cancer diagnosis with innovative treatment options and the best possible outcomes.

• We are proud to offer a comprehensive benefits package that includes medical, dental, and vision coverage, voluntary benefits, a 401k retirement plan, tuition reimbursement, and generous paid time off (PTO).

Position Overview

The Medical Assistant Float position travels between our three office locations: Mandarin, World Golf Village, and Middleburg. This position prepares patients for their exams by taking blood pressure, weight, temperature, and other necessary measurements and documenting the information in the medical record. This position is also responsible for monitoring supplies and making sure exam rooms are stocked, organized, and ready for patients.

Essential Job Functions

• Greet and check in patients
• Prepare supplies and exam rooms for patients
• Escort patients to exam rooms and give preliminary instructions, and perform preliminary physical tests, & update patient history and the purpose of the visit in the medical record
• Forward calls to physicians as requested
• Enter patient information and reports into the patient record
• Verify insurance eligibility and approval for ordered treatments
• Schedule follow ups and Consults
• Respond to patient inquiries and requests for help with insurance and/or appointment scheduling
• Process credit card payments
• Mail out follow up reminders
• Reminder calls made for all labs, follow ups
• Coordinate patient appointments with referring physicians
• Track and update physician schedules
• Schedule all tests ordered by physician
• Respond to medical records requests (mail or fax)

Requirements (Experience/Education/Licensing)

Required

• 1-2 years Customer Service experience
• Medical Assistant training and/or certification
• High School Diploma or equivalent
• Detail orientation and good organizational & time management skills
• Excellent telephone skills and etiquette
• Strong interpersonal skills and communication skills (oral & written)
• Knowledge of medical terminology

Preferred

• Medical Office experience
• Experience with multi-line phone system
• Experience with insurance verification and medical office billing process