Medical Assistant - FLOAT

Ackerman Cancer Center; Jacksonville (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401k retirement plan

Tuition reimbursement

Paid time off

Job summary

Ackerman Urology, in partnership with Ackerman Cancer Center, seeks a Medical Assistant Float to travel among Mandarin, World Golf Village, and Middleburg locations. You will prepare patients, take vital signs, collect history, and support exam procedures in a patient-centered setting.

Ideal candidates have 1–2 years in customer service, Medical Assistant training, and strong communication skills. This role offers comprehensive benefits and a Monday–Friday schedule.

Qualifications

• Medical Assistant training or certification.
• High school diploma or equivalent.
• Strong interpersonal and communication skills.

Responsibilities

• Answer multi-line phone calls and greet patients.
• Prepare exam rooms and supplies for patient visits.
• Escort patients and document preliminary information.
• Forward calls to physicians as needed.
• Enter patient data and history into records.
• Verify insurance eligibility for treatments.
• Schedule follow-up visits and consultations.
• Handle insurance/inquiries and appointment scheduling.
• Process payments and mail follow-up reminders.
• Coordinate tests and track physician schedules.
• Respond to medical records requests.

Skills

Customer Service

Medical Terminology

Phone Etiquette

Microsoft Office

Record Keeping

Education

Medical Assistant training/certification

High School Diploma or equivalent

Tools

Multi-line phone system

Microsoft Outlook

Billing software

Job description

Ackerman Urology, a private physician-owned practice, is dedicated to delivering the highest quality urological care in a compassionate, patient-centered environment. Through our strong partnership with Ackerman Cancer Center, we are uniquely positioned to provide men facing a prostate cancer diagnosis with innovative treatment options and the best possible outcomes.

We are proud to offer a comprehensive benefits package that includes medical, dental, and vision coverage, voluntary benefits, a 401k retirement plan, tuition reimbursement, and generous paid time off (PTO).

Position Overview

The Medical Assistant Float position travels between our three office locations: Mandarin, World Golf Village, and Middleburg. This position prepares patients for their exams by taking blood pressure, weight, temperature, and other necessary measurements and documenting the information in the medical record. This position is also responsible for monitoring supplies and making sure exam rooms are stocked, organized, and ready for patients.

Essential Job Functions

• Answer multi-line phone calls
• Greet and check in patients
• Prepare supplies and exam rooms for patients
• Escort patients to exam rooms and give preliminary instructions, and perform preliminary physical tests, & update patient history and the purpose of the visit in the medical record
• Forward calls to physicians as requested
• Enter patient information and reports into the patient record
• Verify insurance eligibility and approval for ordered treatments
• Schedule follow ups and Consults
• Respond to patient inquiries and requests for help with insurance and/or appointment scheduling
• Process credit card payments
• Mail out follow up reminders
• Reminder calls made for all labs, follow ups
• Coordinate patient appointments with referring physicians
• Track and update physician schedules
• Schedule all tests ordered by physician
• Respond to medical records requests (mail or fax)

Requirements (Experience/Education/Licensing)

• 1-2 years Customer Service experience
• Medical Assistant training and/or certification
• High School Diploma or equivalent
• Detail orientation and good organizational & time management skills
• Excellent telephone skills and etiquette
• Strong interpersonal skills and communication skills (oral & written)
• Knowledge of medical terminology
• Good computer skills: Microsoft Office, Outlook

Preferred

• Medical Office experience
• Experience with multi-line phone system
• Experience with insurance verification and medical office billing process

Hour: Monday - Friday 8:00AM-4:30PM