Medical Assistant Floater – Multi-Clinic Support

Ackerman Urology; Jacksonville (FL); On-site; USD 33,000 - 42,000; Full time

Job summary

Ackerman Urology is seeking a Medical Assistant Float to support patients across three office locations—Mandarin, World Golf Village, and Middleburg. The role involves preparing exam rooms, taking vital signs, updating records, and assisting with insurance verifications and scheduling.

The ideal candidate has 1-2 years in customer service, formal Medical Assistant training/certification, and strong communication and organizational skills.

Qualifications

• 1-2 years Customer Service experience.
• Medical Assistant training and/or certification.
• High School Diploma or equivalent.
• Detail orientation and good organizational & time management skills.
• Excellent telephone skills and etiquette.
• Strong interpersonal skills and communication skills (oral & written).
• Knowledge of medical terminology.

Responsibilities

• Greet and check in patients.
• Prepare supplies and exam rooms for patients.
• Escort patients to exam rooms and provide preliminary instructions.
• Forward calls to physicians as requested.
• Enter patient information and reports into the medical record.
• Verify insurance eligibility and approval for ordered treatments.
• Schedule follow ups and consults.
• Assist with insurance/appointment scheduling inquiries.
• Process credit card payments.
• Mail follow up reminders.
• Reminder calls for labs and follow ups.
• Coordinate appointments with referring physicians.
• Track and update physician schedules.
• Schedule all tests ordered by physician.
• Respond to medical records requests (mail or fax).

Skills

Customer Service

Interpersonal Skills

Communication Skills

Telephone Etiquette

Medical Terminology

Detail Orientation

Education

Medical Assistant training/certification

High School Diploma

Job description

Ackerman Urology is seeking a Medical Assistant Float to support patients across three office locations—Mandarin, World Golf Village, and Middleburg. The role involves preparing exam rooms, taking vital signs, updating records, and assisting with insurance verifications and scheduling.

The ideal candidate has 1-2 years in customer service, formal Medical Assistant training/certification, and strong communication and organizational skills.