Float Clinic Manager - Ambulatory Float Team

UCLA Health; Los Angeles (CA); On-site; USD 73,000 - 150,000; Full time

Job summary

UCLA Health is seeking an experienced Float Practice Manager to oversee multiple Ambulatory Sites and supervise clinical and front/back office staff in a fast-paced academic medical setting.

You will coordinate services across departments, manage space and operational oversight, and partner with leadership to drive efficiency, staff development, and patient access. This position requires strong communication and organizational skills at UCLA Health.

Qualifications

• Bachelor’s degree in related area and/or equivalent combination of experience/training.
• 2+ years working within a hospital or clinical setting; supervisory experience required.
• Ability to write analytical and administrative reports and correspondence.
• Intermediate skills with Word, Excel, and PowerPoint.
• Working knowledge of patient care systems and university policies.

Responsibilities

• Supervise Front and back office staff by assigning work and ensuring patient protocols are followed.
• Assure adequate coverage during staff absences to minimize disruption.
• Encourage cooperation, teamwork and constructive conflict resolution.
• Motivate staff and establish departmental goals; plan, prioritize, manage time.
• Recruit, train and maintain qualified medical front and back office staff.
• Represent the practice in personnel matters that reach the grievance level.
• Serve as back-up in the absence of the Ambulatory MSO.
• Maintain compliance with policies and daily rounding and records.
• Support initiatives to improve quality of care and patient access.
• Provide real-time coaching and feedback to staff.

Skills

Supervisory experience

Office operations management

Analytical skills

Time management

Communication

Team leadership

Education

Bachelor's degree in related area

Tools

Microsoft Office Suite

Research-oriented patient care systems

Job description

Onsite or Remote

Fully On-Site

Work Schedule

Monday-Friday, 8am-5pm

Salary Range: $73000 - 149600 Annually

Employment Type

Duration

Indefinite

Primary Duties and Responsibilities

Under the supervision of the Director of Ambulatory Services, you will serve as the Float Practice Manager providing oversight and support to various Ambulatory Sites. You will provide supervision to clinical FTE’s within various Departments and Specialties. Oversee Projects as needed, provide bridge support during clinical re-designs, and provide Managerial support for newly established Ambulatory Sites.

You will establish and maintain effective relationships and communicate effectively with faculty, staff, administrators, students, and the public in a variety of complex, sometimes sensitive issues. Supervise the medical front and back office staff and coordinate clinical services. Provide daily administrative and operational oversight and physical space management.

• Supervise the Front and back office staff by assigning work appropriately and ensuring all patient protocols, policies and procedures are being followed. Handle daily office Operations
• Assure adequate coverage during staff absences to guarantee minimal disruption of patient service activities.
• Encourage cooperation, teamwork and facilitate constructive conflict resolution.
• Motivate staff and establish departmental goals. Plan, prioritize and use effective time management.
• Recruit, train and maintain a qualified medical front and back office staff to meet the needs of the medical practice.
• With the Director represent the practice in any personnel matters that reach the grievance level.
• Serve as back-up in the absence of the Ambulatory MSO
• Assure adequate coverage during staff absences to guarantee minimal disruption of reception/patient services activities.
• Make recommendations to the Manager, Director Ambulatory Operations regarding staff merit increases and special awards, considering formal evaluation procedures and financial implications.
• Maintain compliance with Department and University policies and procedures for staff personnel concerns and regulatory compliance adherence. Perform daily rounding and maintain records.
• Supporting initiatives to increase the quality of care in the clinic as well as patient access to care.
• Provide real-time coaching and feedback to staff. Provide an extra layer of support for all team members

Salary range: $73,000 - $149,600 Annual

Job Qualifications

Required:

• Bachelor’s degree in related area and/or equivalent combination of experience/training
• 2+ years working within a hospital or clinical setting. Supervisory experience required.
• Ability to write analytical and administrative reports and correspondence, which are clear, concise, logical and appropriate for a variety of audiences
• Intermediate skills with Microsoft Office Suite (particularly Word, Excel, and PowerPoint).
• Working knowledge of research-oriented patient care systems
• Working knowledge of University policies and procedures to appropriately managerisk management and personnel
• Strong attention to detail and thoroughness in work product
• Strong analytical, problem solving, critical thinking, and organizational skills
• Ability to handle ambiguity in a fast-paced environment with multiple concurrent tasks and changing priorities
• Work with Ambulatory Nursing, Safety, Security, Skills Management Team, HR, and others on training all employees on necessary skills for role
• Demonstrate the ability to be flexible, adaptable, accessible, and team-oriented.
• Systematic way to optimize efficiency and minimize duplication effort
• Writing skills to prepare accurate and concise reports and memorandums that clearly convey information utilizing appropriate vocabulary and grammar

Preferred:

• Minimum 1 year experience within a clinical supervisory role desired

As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer. Current/former UC employees are subject to a personnel file review.