Float Clinic Manager - Ambulatory Float Team

University of California - Los Angeles Health; Los Angeles (CA); On-site; USD 73,000 - 150,000; Full time

Job summary

University of California - Los Angeles Health is seeking a Float Practice Manager to oversee multiple Ambulatory Sites. You will supervise clinical FTEs, guide front and back office teams, and coordinate services across departments.

The role includes space management and real-time coaching to ensure high-quality patient care. Responsibilities include staff recruitment, training, and evaluating performance, with collaboration across HR, safety, and nursing teams.

Qualifications

• Bachelor's degree or equivalent; 2+ years in hospital/clinical setting with supervisory experience; ability to write analytical and administrative reports; intermediate MS Office skills; familiarity with patient care systems; knowledge of university policies for risk and personnel management; strong attention to detail; analytical, problem‑solving and organizational skills; ability to handle ambiguity in a fast-paced environment; collaborate with nursing, HR and safety teams on training.

Responsibilities

• Supervise front and back office staff; assign work and ensure patient protocols are followed.
• Ensure adequate coverage during staff absences to minimize disruption.
• Foster cooperation and conflict resolution within the team; motivate and set departmental goals.
• Recruit, train, and maintain qualified support staff for medical practice.
• Represent the practice in personnel matters under supervision of the Ambulatory Operations Director.
• Provide back-up support when the Ambulatory MSO is unavailable.
• Make recommendations on staff merit increases and awards with regard to evaluations and finances.
• Maintain compliance with university policies and regulatory requirements; perform daily rounding and record keeping.
• Support initiatives to improve quality of care and patient access; provide real-time coaching.

Skills

Analytical skills

Time management

Staff supervision

Communication

Education

Bachelor's degree or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Description

Under the supervision of the Director of Ambulatory Services, you will serve as the Float Practice Manager providing oversight and support to various Ambulatory Sites. You will provide supervision to clinical FTE's within various Departments and Specialties. Oversee Projects as needed, provide bridge support during clinical re-designs, and provide Managerial support for newly established Ambulatory Sites.

You will establish and maintain effective relationships and communicate effectively with faculty, staff, administrators, students, and the public in a variety of complex, sometimes sensitive issues. Supervise the medical front and back office staff and coordinate clinical services. Provide daily administrative and operational oversight and physical space management.

• Supervise the Front and back office staff by assigning work appropriately and ensuring all patient protocols, policies and procedures are being followed. Handle daily office Operations
• Assure adequate coverage during staff absences to guarantee minimal disruption of patient service activities.
• Encourage cooperation, teamwork and facilitate constructive conflict resolution.
• Motivate staff and establish departmental goals. Plan, prioritize and use effective time management.
• Recruit, train and maintain a qualified medical front and back office staff to meet the needs of the medical practice.
• With the Director represent the practice in any personnel matters that reach the grievance level.
• Serve as back-up in the absence of the Ambulatory MSO
• Assure adequate coverage during staff absences to guarantee minimal disruption of reception/patient services activities.
• Make recommendations to the Manager, Director Ambulatory Operations regarding staff merit increases and special awards, considering formal evaluation procedures and financial implications.
• Maintain compliance with Department and University policies and procedures for staff personnel concerns and regulatory compliance adherence. Perform daily rounding and maintain records.
• Supporting initiatives to increase the quality of care in the clinic as well as patient access to care.
• Provide real-time coaching and feedback to staff. Provide an extra layer of support for all team members

Salary range: $73,000 - $149,600 Annual

Required:

• Bachelor's degree in related area and/or equivalent combination of experience/training
• 2+ years working within a hospital or clinical setting. Supervisory experience required.
• Ability to write analytical and administrative reports and correspondence, which are clear, concise, logical and appropriate for a variety of audiences
• Intermediate skills with Microsoft Office Suite (particularly Word, Excel, and PowerPoint).
• Working knowledge of research-oriented patient care systems
• Working knowledge of University policies and procedures to appropriately managerisk management and personnel
• Strong attention to detail and thoroughness in work product
• Strong analytical, problem solving, critical thinking, and organizational skills
• Ability to handle ambiguity in a fast-paced environment with multiple concurrent tasks and changing priorities
• Work with Ambulatory Nursing, Safety, Security, Skills Management Team, HR, and others on training all employees on necessary skills for role
• Demonstrate the ability to be flexible, adaptable, accessible, and team-oriented.
• Systematic way to optimize efficiency and minimize duplication effort
• Writing skills to prepare accurate and concise reports and memorandums that clearly convey information utilizing appropriate vocabulary and grammar

Preferred:

• Minimum 1 year experience within a clinical supervisory role desired