FLIGHT COORDINATOR – PITTSFIELD, MA

Lyon Aviation; Pittsfield (MA); On-site; USD 52,000 - 72,000; Full time

Job summary

Lyon Aviation is seeking a Flight Coordinator to manage aircraft and flight crew schedules, coordinate with clients and vendors, and oversee trip logistics to ensure safe, legal operations. The role requires strong organization, exceptional service, and the ability to adapt to changing schedules.

You will work closely with pilots, owners, and maintenance teams, handling communications, documentation, and on-call coverage as needed.

Qualifications

• Exceptional organizational skills.
• Outstanding customer service.
• Strong written and verbal communication skills.
• Confidence, good judgment, and the ability to solve problems.
• Ability to manage multiple priorities and remain composed under pressure.
• Strong computer skills and ability to learn new systems.
• Ability to work independently while contributing to a team environment.
• Dependability, flexibility, and willingness to take initiative.
• Availability to work varied schedules, including mornings, afternoons, evenings, weekends, and overnight on-call coverage outside regular office hours.

Responsibilities

• Coordinate aircraft and flight crew schedules.
• Communicate with clients, pilots, aircraft owners, vendors, and internal team members.
• Arrange trip logistics, including airport services, landing permissions, customs and overflight requirements, catering, ground transportation, and crew and passenger services.
• Review trip requirements to ensure regulatory compliance and operational legality, including aircraft and crew requirements, passenger vetting, and flight documentation.
• Monitor crew flight, duty, and rest requirements.
• Track flights and communicate schedule changes and operational updates.
• Anticipate potential issues, adapt to changing schedules, and help resolve challenges as they arise.
• Provide exceptional service while maintaining a high level of professionalism and attention to detail.

Skills

Organizational skills

Customer service

Communication

Problem solving

Multitasking

Computer literacy

Independent work

Team collaboration

Dependability

Flexibility

Schedule availability

Job description

Flight Coordinator – Lyon Aviation

About the Role

As a Flight Coordinator at Lyon Aviation, you’ll play an important role in keeping our flight operations running smoothly. You’ll work closely with pilots, clients, aircraft owners, maintenance personnel, and other team members to ensure every trip is coordinated safely, legally, and efficiently.

This is a fast-paced position that requires exceptional organization, attention to detail, sound judgment, and outstanding customer service.

What You’ll Do

• Coordinate aircraft and flight crew schedules.
• Communicate with clients, pilots, aircraft owners, vendors, and internal team members.
• Arrange trip logistics, including airport services, landing permissions, customs and overflight requirements, catering, ground transportation, and crew and passenger services.
• Review trip requirements to ensure regulatory compliance and operational legality, including aircraft and crew requirements, passenger vetting, and flight documentation.
• Monitor crew flight, duty, and rest requirements.
• Track flights and communicate schedule changes and operational updates.
• Anticipate potential issues, adapt to changing schedules, and help resolve challenges as they arise.
• Provide exceptional service while maintaining a high level of professionalism and attention to detail.

What We’re Looking For

We value the right attitude, strong organizational skills, and a willingness to learn. The ideal candidate will have:

• Exceptional organizational skills and attention to detail.
• Outstanding customer service skills and a professional demeanor.
• Strong written and verbal communication skills.
• Confidence, good judgment, and the ability to solve problems.
• The ability to manage multiple priorities and remain composed under pressure.
• Strong computer skills and the ability to learn new systems.
• The ability to work independently while contributing to a team environment.
• Dependability, flexibility, and a willingness to take initiative.
• Availability to work varied schedules, including mornings, afternoons, evenings, weekends, and overnight on-call coverage outside regular office hours.

Aviation experience is a plus, but it is not required. We are willing to train the right person. We’re looking for someone who is professional, dependable, adaptable, and comfortable managing multiple priorities in a dynamic environment.