Job Opening: Customer Service & Operations Support Specialist – Bedford, MA

Mike Goulian Aviation, LLC; Bedford (MA); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Company uniform provided

Job summary

A premium aviation service provider in Bedford, MA, is seeking a Customer Service and Operations Support Specialist. This is a hands-on role requiring excellent communication and teamwork to ensure a high standard of service. Responsibilities include scheduling flights, managing client interactions, and maintaining aircraft readiness. Ideal candidates should possess a valid driver's license, be at least 18 years old, and may have an aviation background. Compensation starts at $18 per hour, with increases after successful role transition.

Qualifications

• Must possess a valid driver’s license.
• Minimum of 18 years old.
• Ability to meet airport background check requirements for a security badge.
• Ability to exercise good judgement.
• Preferred aviation background such as a pilot rating or previous industry experience.

Responsibilities

• Schedule and coordinate flights with clients and pilots.
• Actively flight-follow the fleet and greet them upon return.
• Maintain records of flights by airplane and client activity.
• Ensure aircraft readiness and presentation.
• Manage facility upkeep and clean professional environment.
• Manage client communications including inquiries and billing.

Skills

Customer service

Logistics support

Teamwork

Communication

Independence

Self-motivation

Job description

Job Opening: Customer Service & Operations Support Specialist – Bedford, MA

Mike Goulian Aviation (MGAV) is seeking a Customer Service and Operations Support Specialist to work at our Hanscom Field location in Bedford MA.

We don’t just teach people how to fly; we change their lives. Our mission is to help our clients seamlessly integrate aviation into their everyday lives. We are a boutique, premium, and relationship-based team that is—to be honest—completely obsessive about customer service and hospitality.

MGAV clients fly the best selling piston engine aircraft built today, the Cirrus. Our instructors provide a tailored training experience focused on mentorship, aircraft transitions, recurrent proficiency, Private, Instrument, and Commercial ratings, and advanced airmanship.

We’re also proud of what we’ve built. We were the Cirrus Training Center of the Year in 2022, the Cirrus Service Center of the Year in 2025, and a top Cirrus Referral Source in 2021, 2022, and 2025.

We are passionate about personal aviation and we are committed to setting the highest standard in the general aviation industry with our aircraft, service, and safety. This position is the face of the ground experience at MGAV.

The Meat and Potatoes

This isn’t a “sit behind a desk and wait for the phone to ring” kind of job. It is an extremely hands‑on, face‑to‑face role where you are the face of the company for our most important assets: our clients. This role combines customer service with logistics support. You will deliver a white‑glove experience while ensuring seamless execution of daily flight operations.

This role is ideal for someone who thrives in a fast‑paced environment and requires superb teamwork, communication, and work ethic. Candidates are expected to demonstrate independence, self‑motivation, and eagerness to learn about personal aviation.

As Customer Service and Operations Support Specialist, you will:

• Schedule and coordinate flights with our clients and pilots.
• Actively flight‑follow our fleet and greet them upon return.
• Maintain records of flights by airplane and client activity.
• Ensure aircraft readiness and presentation.
• Aircraft ground operations including towing, cleaning, updates, and fuel coordination.
• Facility upkeep: maintain a clean, organized, and professional office and client environment.
• Manage client communications including initial inquiries, in‑person visits, scheduling, dispatching, and billing.

The Qualifications:

• Must possess a valid driver’s license.
• Minimum of 18 years old.
• Ability to meet airport background check requirements for a security badge.
• Ability to exercise good judgement.
• Preferred: Aviation background such as a pilot rating or previous in‑industry experience.

The Logistics:

• Combination of office, hangar, and ramp operations
• Hands‑on role including outdoor work and aircraft handling
• Company uniform provided

Compensation begins at $18 per hour and will increase upon successful completion and transition into the role.