Flight Coordination Manager

Xtrordinair Aircraft Management; Fort Worth (TX); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401K (coming soon)

Paid Time Off

Potential bonuses

Job summary

Xtrordinair Aircraft Management in Fort Worth, TX is seeking a Flight Coordinator Manager to lead the Flight Coordination and Customer Service team, oversee daily flight schedules, and ensure safe, compliant operations while delivering exceptional client service. The ideal candidate is a servant leader who can guide a team, manage multiple priorities, and strengthen operational systems.

Experience with Part 91/135, TSA requirements, and aviation security is preferred; flexibility for after-hours

Qualifications

• College or technical degree required; degree need not be aviation-related.
• Prior Part 91 and/or Part 135 dispatch, flight coordination, or aviation operations experience.
• Experience with TSA requirements, security programs, passenger vetting, or aviation security compliance.
• Leadership, supervisory, or team-management experience.
• Strong customer service background with excellent communication skills.
• Strong decision-making, organizational, and problem-solving abilities.
• Ability to stay calm and lead during time-sensitive or irregular operations.
• Ability to manage multiple flights, employees, clients, and priorities simultaneously.
• High level of accuracy and attention to detail.
• Flexible schedule including evenings, weekends, holidays, and after-hours coverage as needed.
• Ability to complete required pre-employment and random drug screenings.

Responsibilities

• Lead, supervise, schedule, and support Flight Coordinators and Customer Service Representatives.
• Oversee daily flight schedules and ensure operational logistics are completed accurately and on time.
• Serve as escalation point for operational, scheduling, and client-related matters.
• Monitor flights, weather, NOTAMs, airport conditions, and aircraft status.
• Coordinate with flight crews, maintenance, FBOs, vendors, and clients.
• Arrange and oversee trip-related services and review itineraries and documents for accuracy.

Skills

Leadership

Customer service

Scheduling

Communication

Problem solving

Education

College or technical degree

Tools

Schedaero

Avinode

Microsoft 365

Job description

Job Summary:

The Flight Coordinator Manager is responsible for leading the Flight Coordination and Customer Service team while overseeing daily flight schedules, operational logistics, and client support. This position plays a critical role in maintaining safe, efficient, compliant, and customer-focused flight operations.

The ideal candidate is a hands‑on servant leader who can guide a team, manage multiple priorities, solve problems quickly, and help strengthen the systems and standards of a growing flight operation.

Responsibilities:

• Lead, supervise, schedule, and support Flight Coordinators and Customer Service Representatives
• Oversee daily flight schedules and ensure all operational logistics are completed accurately and on time
• Serve as an escalation point for operational, scheduling, and client‑related matters
• Monitor flights, weather, NOTAMs, airport conditions, and aircraft status
• Coordinate and communicate with flight crews, maintenance personnel, FBOs, vendors, and clients
• Arrange and oversee trip‑related services
• Review itineraries, trip sheets, passenger information, and operational documentation for accuracy and completeness
• Maintain accurate operational records in accordance with company policies and applicable Part 91 and Part 135 requirements
• Develop, implement, and maintain departmental procedures, checklists, and service standards
• Train and evaluate Flight Coordinators and Customer Service Representatives
• Support employee onboarding, recurrent training, and continued professional development
• Identify operational gaps and implement solutions that improve safety, efficiency, communication, and client satisfaction
• Assist with after‑hours operational coverage and respond to urgent matters when necessary
• Ensure aircraft are properly stocked, presented, and prepared for scheduled flights, including coordinating or assisting with interior cleaning when needed
• Provide exceptional leadership and customer support in a fast‑paced aviation environment
• Support compliance with applicable TSA security programs, procedures, record‑keeping, and passenger‑vetting requirements.
• Perform other duties as assigned

Requirements:

• College or technical degree required; degree does not have to be aviation‑related
• Prior Part 91 and/or Part 135 dispatch, flight coordination, or aviation operations experience
• Prior experience working with TSA requirements, security programs, passenger vetting, or aviation security compliance
• Previous leadership, supervisory, or team‑management experience
• Strong customer service background
• Excellent written and verbal communication skills
• Strong decision‑making, organizational, and problem‑solving abilities
• Ability to lead calmly and effectively during time‑sensitive or irregular operations
• Ability to manage multiple flights, employees, clients, and operational priorities simultaneously
• High level of accuracy and attention to detail
• Availability to work a flexible schedule, including evenings, weekends, holidays, and after‑hours coverage as operationally necessary
• Ability to successfully complete required pre‑employment and random drug screenings
• Random drug screenings are required

Preferred Qualifications

• Experience with Schedaero, Avinode, and Microsoft 365
• Knowledge of FAA regulations applicable to Part 91 and Part 135 operations
• Familiarity with weather systems, NOTAMs, flight‑tracking platforms, and flight‑planning tools
• Experience developing operational procedures, training materials, or departmental workflows
• Experience managing aviation customer service or flight‑operations personnel

What We Offer:

• Competitive pay
• Opportunities for growth within the company
• Professional and team‑oriented work environment
• Health, dental, and vision insurance
• 401K (coming soon)
• Paid Time Off & Potential for Bonuses

If you are passionate about aviation and thrive in a fast‑moving operational environment, we would love to hear from you.

We are a small, family‑owned and operated company, and are looking for servant leaders who want to come in and help us build the best flight operating department in the world.

Habakuk 2:3