Flight Coordinator

Flexjet; Cleveland (OH); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Paid time off

401K

Health/Dental/Vision insurance

Tuition reimbursement

Job summary

A leading luxury aviation services company in Cleveland, Ohio, is seeking a Flight Coordinator to manage flight operations and customer interactions. Responsibilities include overseeing scheduling, processing trip requests, and liaising between departments to ensure smooth operations. Ideal candidates will possess excellent communication skills, a college degree, and proficiency in scheduling software. Competitive salary and generous benefits are offered.

Qualifications

• 1-3 years of experience preferred in a relevant field.
• General knowledge of weather trends essential.
• Ability to lead and facilitate communication.

Responsibilities

• Oversee department staff scheduling and approve time-off requests.
• Assist in scheduling trips according to regulations.
• Interact with customers with professionalism and detail.
• Manage flight schedule knowledgeably and efficiently.

Skills

Communication skills

Flexibility

Customer service

Flight scheduling software proficiency

Ability to adapt to change

Education

College degree preferred

Tools

Microsoft Office Applications

Job description

An exciting opportunity is available to join our Flight Coordination Team! Would you like to join our dedicated team providing luxury helicopter charter and management? As a Flight coordinator you will serve as a central point of contact for the Helicopter Flight Operations. You will interact with the department manager, executives, employees, and customers while providing the highest degree of customer service, confidentiality, and attention to detail. You will execute all aspects of flight scheduling, office administration, Weather, FAA regulation and company policies and procedures, to include that of Flexjet, oversight of department staff scheduling, as well as assist in the assignment of aircraft and the overall schedule.

What You Will Do

• Oversight of department staff scheduling and assist in the approval of time of requests
• Assist in the scheduling and stacking of trips in accordance with regulations, company policy and with an emphasis on efficiencies and cost reduction.
• Receive trip requests via email and/or phone and build with detail and accuracy
• Interact/communicate with customers internally and externally with a high degree of professionalism
• Provide quotes for charter inquiries
• Produce various reports for company departments and clients
• Liaison with Director of Operations and/or Chief Pilot regarding new landing sites, safety and security policies, Temporary Flight Restrictions (TFRs)
• Process Waivers for sporting events
• Manage flight schedule with efficiency and knowledge of client ownership
• Partner with the Director of Maintenance for availability of aircraft
• Flight Follow all aircraft movements
• Assist accounting with bill reconciliation
• Overnight On Call responsibility
• Crew briefing
• Monitor crew duty time
• Secure ground transportation and hotel reservations for crew members
• Secure ground transportation for clients if applicable
• Maintain white board flight schedule in alignment with scheduling application
• Process credit card authorization documentation for charter payments
• Secure permission for use of managed aircraft
• Communicate aircraft schedule/movements with satellite bases
• Provide electronic flight documentation to satellite crew members
• File trip sheets/invoices
• Support a teamwork atmosphere

Successful Candidates Have

• College degree preferred plus 1-3+ years of experience preferred
• Flexibility to work on an as needed basis
• A general knowledge of weather trends
• Ability to lead a group of dispatchers and facilitate quick and concise communications at all levels
• Able to adapt to change on a continual basis
• Perform responsibilities with a high degree of accuracy
• Ability to work in a fast-paced, demanding environment and demonstrate the ability to handle and prioritize multiple tasks effectively
• Proficiency in Flight Scheduling software, as well as Microsoft Office Applications

What You Will Receive From Us

Competitive salary, paid time off, 401K, health/dental/vision/FSA, long-term and short-term disability insurance, life and AD&D insurance, tuition reimbursement, a tremendous amount of responsibility and autonomy, dedicated co-workers, and the satisfaction of knowing you are part of delivering a premium luxury service.

Flexjet is an equal opportunity employer. We embrace people of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status.

This job description is a guideline for hiring, promotion and an overview of responsibilities for existing employees. It is not meant to be all-inclusive, and management reserves the right to change duties and responsibilities at any time.