3rd Shift Owner Experience Coordinator

Flexjet LLC; Cleveland (OH); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading private aviation company seeks an Owner Experience Coordinator to join their elite Owner Services team in Cleveland, OH. This role involves managing all aspects of aircraft Owners' flight experiences, from trip planning to in-flight preferences, while providing a truly personalized, luxury service. Candidates should have a background in hospitality or aviation and possess exceptional attention to detail and strong interpersonal skills. Flexibility in work hours is essential.

Qualifications

• Provide concierge-level service and support to Flexjet Owners.
• Manage trip logistics including flight scheduling, catering, and transportation.
• Build long-term relationships with Owners based on their preferences.

Responsibilities

• Act as a dedicated liaison for Flexjet Owners.
• Collaborate with internal departments for flawless trip execution.
• Anticipate travel disruptions and provide luxury-level solutions.

Skills

Exceptional attention to detail

Strong interpersonal skills

Calm and solution-oriented mindset

Passion for luxury travel and aviation

Strong organizational skills

High emotional intelligence

Availability to work non-traditional hours

Education

Associate’s degree in hospitality or aviation

1-3 years of experience in private aviation

Tools

Microsoft Office Suite

High-end CRM systems

Job description

Current job opportunities are posted here as they become available.

Flexjet, a global leader in private aviation and luxury travel, is seeking an exceptional individual to join our elite Owner Services team as an Owner Experience Coordinator. This role is at the heart of our commitment to delivering a truly personalized, white-glove experience. As an Owner Experience Coordinator, you will serve as the primary point of contact for our aircraft Owners, expertly managing every detail of their flight experience, from trip planning and itinerary changes to in-flight preferences and post-trip follow-ups. You are not just a service provider; you are a trusted advisor, brand ambassador, and aviation concierge.

DUTIES & RESPONSIBILITIES

• Act as the dedicated liaison for Flexjet Owners, providing concierge-level service and support throughout the entire flight experience
• Manage all aspects of Owner trip logistics, including flight scheduling, special requests, catering, ground transportation, and last-minute changes
• Build and maintain long-term relationships with Owners, understanding and anticipating their personal preferences and travel behaviors
• Collaborate cross-functionally with internal departments (operations, flight control, catering, maintenance, etc.) to ensure a flawless execution of each trip
• Serve as a brand steward, delivering service that reflects the elegance and exclusivity of the Flexjet experience
• Anticipate potential travel disruptions and proactively provide luxury-level solutions to ensure a flawless experience
• Uphold the highest standards of discretion and professionalism, ensuring a secure and private experience for our high-profile clientele

REQUIRED SKILLS & ATTRIBUTES

• Exceptional attention to detail, ensuring a flawless execution of Owner requests.
• Strong interpersonal, verbal, and written communication skills with a refined, luxury-level approach and a polished, professional demeanor
• Calm, poised, and solution-oriented mindset when handling high-stakes client requests.
• A passion for luxury travel and aviation, with the ability to translate that enthusiasm into curated, world-class service.
• Strong organizational skills with the ability to multitask in a fast-paced, detail-oriented environment
• High emotional intelligence, problem-solving mindset, and a passion for personalized service
• Availability to work non-traditional hours, including evenings, weekends, and holidays, as needed to support client needs

EDUCATION & EXPERIENCE

• Associate’s degree (A.A.) or equivalent experience in hospitality, aviation, or high-end client services required.
• 1-3 years of experience in private aviation, luxury hospitality, or concierge-level client service, with a strong focus on team management and operational excellence.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) with working knowledge of high-end CRM systems and client experience platforms.

SCHEDULE & POSITION EXPECTATIONS

• Schedule: Full-time, front half or back half of the week at our Global Headquarters in Cleveland, OH.
• Available to support the team during evenings, weekends, and holidays as needed
• Flexibility required to support a 24/7/365 operation