Hotel Logistics Coordinator

Flexjet LLC; Cleveland (OH); On-site; USD 38,000 - 54,000; Full time

Job summary

Flexjet LLC is seeking a Hotel Logistics Coordinator to join our Logistics team in Cleveland, OH. This role coordinates crewmember lodging and ground transportation during duty times, in partnership with the Scheduling Department.

Responsibilities include confirming hotel accommodations, arranging ground transport as needed, addressing crewmember questions by email or phone, and updating daily spreadsheets and reporting documents.

Qualifications

• High School Diploma or equivalent; 1-3 years experience in the hotel/travel industry; previous customer service experience; equivalent combination of education and/or experience

Responsibilities

• Confirm hotel accommodations as designated by the Standard Operating Procedures
• Arrange ground transportation if necessary
• Answer crewmember questions and requests via e-mail/phone
• Complete invoice approval and coding
• Update daily spreadsheets and reporting documents as needed
• Complete miscellaneous projects assigned by supervisor
• Responsible for completing necessary research and providing solutions to crewmembers that communicate and/or inquire about Logistics related issues
• Other duties and responsibilities as assigned by manager

Skills

Fast-paced

Detail-oriented

Communication skills

Multi-tasking

Microsoft Office

Analytical skills

Professionalism

Leadership interaction

Education

High School Diploma or equivalent

1–3 years in hotel/travel

Customer service experience

Tools

Microsoft Office

Job description

Flexjet is currently seeking a Hotel Logistics Coordinator to join our Logistics team. The Hotel Logistics Coordinator is responsible for working closely with the Scheduling Department to ensure crewmembers are provided appropriate lodging and ground transportation as needed during their duty times.

Responsibilities

• Confirm hotel accommodations as designated by the Standard Operating Procedures
• Arrange ground transportation if necessary
• Answer crewmember questions and requests via e-mail/phone
• Complete invoice approval and coding
• Update daily spreadsheets and reporting documents as needed
• Complete miscellaneous projects assigned by supervisor
• Responsible for completing necessary research and providing solutions to crewmembers that communicate and/or inquire about Logistics related issues
• Other duties and responsibilities as assigned by manager

Qualifications

EDUCATION & EXPERIENCE

• High School Diploma or equivalent; 1-3 years experience in the hotel/travel industry; previous customer service experience; equivalent combination of education and/or experience

Required Skills

• Candidate should work well in a fast-paced environment and be flexible to the changing needs of the business
• Must be detail oriented and able to work productively independently or within a team
• Excellent oral/written communication and problem resolution skills are required
• Successful candidate will maintain a high level of professionalism while multi-tasking in a fast paced environment
• Proficiency with Microsoft software applications and the aptitude to learn company specific software
• Must have excellent analytical skills
• Have a high level of professionalism and the ability to interact with all levels of leadership
• Flexjet is a 365/24/7 operation and candidate must be willing to work nights, weekends, and holidays as the needs of the business required