Flexible-Schedule In-Store Computer Repair Technician

Micro Center; Dallas (TX); On-site; USD 2,066,000 - 4,822,000; Full time

Benefits offered by this job

Flexible Schedules

Medical/Dental/Vision Benefits

Employee Discount

Tuition Reimbursement

Paid Time Off

401K Plan

Job Training

Career Advancement

Job summary

Micro Center in Dallas is hiring Retail Computer Technicians to help customers at the service counter and in-store shop. You will diagnose, repair, and explain service options for computer devices, with opportunities to earn via productivity incentives.

Starting at $15/hour with incentives increasing hourly rates to $18-$35 + SPIFFs, and with training and certifications supported. Flexible schedules, benefits for full-time staff, and opportunities for career advancement.

Qualifications

• High School diploma or equivalent with one-year related computer service repair or technical customer service experience strongly preferred.
• CompTIA A+ certification or Apple ACMT and ACiT certifications, or the ability to be certified within 90 days of hire.
• Excellent communication & interpersonal skills with ability to multi-task and adjust priorities.
• Physical requirements: lift up to 50 lbs., stand for prolonged periods.
• Shifts include hours before and after the store is open, mornings, nights, weekends and holidays.

Responsibilities

• Provide in-person consultations and troubleshooting to customers at the service counter on a variety of computers and electronics.
• Recommend service solutions including data backups, anti-virus, extended warranties, and support subscriptions.
• Identify, diagnose, and document hardware failures or software problems on desktops, laptops, mobile devices, TVs, and monitors.
• Assemble custom computers for the BYO sales team.
• Maintain certifications and stay up to date on products and technologies.
• Maintain a cash till, handle customer transactions, and keep the work area clean.
• Provide timely, accurate information to customers via face-to-face, phone, text and email.

Skills

Customer service

Communication

Multi-tasking

Education

High School diploma or equivalent

CompTIA A+ / Apple ACMT ACiT certifications

Job description

Micro Center in Dallas is hiring Retail Computer Technicians to help customers at the service counter and in-store shop. You will diagnose, repair, and explain service options for computer devices, with opportunities to earn via productivity incentives.

Starting at $15/hour with incentives increasing hourly rates to $18-$35 + SPIFFs, and with training and certifications supported. Flexible schedules, benefits for full-time staff, and opportunities for career advancement.