Retail Computer Tech & Service Specialist - Flexible Hours

Corporate Logo; Saint Louis Park (MN); On-site; USD 25,000 - 48,000; Full time

Benefits offered by this job

Flexible schedules

Medical, Dental and Vision benefits

Employee discount

Tuition reimbursement

Paid time off

401K plan

Job summary

MICRO CENTER is seeking self-motivated, results-driven RETAIL COMPUTER TECHNICIANS, starting at $15/hour base pay with productivity incentives to increase hourly rates up to $18-$35 + SPIFFs. If you have a passion for computers and want a high earning potential based on productivity, Micro Center is the place for you!

You’ll split time between the service counter assisting customers and the shop diagnosing and repairing devices, with opportunities for uncapped commissions and career growth.

Qualifications

• High School diploma or equivalent with one-year related computer service repair or tech customer service experience preferred.
• CompTIA A+ certification or Apple ACMT and ACiT certifications, or the ability to be certified within 90 days of hire. Apple certifications highly desirable.
• Excellent communication & interpersonal skills; ability to multi-task and adjust priorities.
• Physical requirements: lift up to 50 lbs., stand for prolonged periods.
• Shifts include hours before/after store hours, mornings, nights, weekends and holidays.

Responsibilities

• Provide in-person consultations and troubleshooting to customers at the service counter on a variety of computers and retail products.
• Recommend service solutions including data backups, antivirus, extended warranties, and support subscriptions.
• Identify, diagnose, and document hardware and software problems on desktops, laptops, phones, TVs and monitors.
• Assemble custom computers for the BYO sales team.
• Utilize manuals and vendor resources; maintain certifications and stay up to date on retail products.
• Maintain cash till, handle customer transactions, and keep the work area clean with accurate inventory tracking.
• Provide timely and accurate information to customers via face-to-face, phone, text, and email about service events.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Education

High School diploma or equivalent

CompTIA A+ certification

Apple ACMT/ACiT certifications

Job description

MICRO CENTER is seeking self-motivated, results-driven RETAIL COMPUTER TECHNICIANS, starting at $15/hour base pay with productivity incentives to increase hourly rates up to $18-$35 + SPIFFs. If you have a passion for computers and want a high earning potential based on productivity, Micro Center is the place for you!

You’ll split time between the service counter assisting customers and the shop diagnosing and repairing devices, with opportunities for uncapped commissions and career growth.