Flexible-Schedule Front Desk Guest Services Associate

ARK; Town of Florida (NY); On-site; USD 18,000 - 26,000; Full time

Job summary

ARK is seeking an enthusiastic Hotel Front Desk Attendant to be the first point of contact for guests, handling check-in and check-out and upholding the property's vision and values. You will balance multiple tasks to create a seamless guest experience.

Responsibilities include taking reservations by phone, email, or in person; coordinating with housekeeping and maintenance; answering questions about services and facilities; and generating end-of-shift reports.

Qualifications

• Proven customer service experience with a strong guest-focused mentality.
• Physical ability to stand, walk, and lift up to 25 pounds as needed.
• Availability to work flexible schedules, including weekends and holidays.

Responsibilities

• Balance cash at the end of each shift and generate reports for the next shift.
• Coordinate with housekeeping and maintenance to address and resolve guest concerns promptly.
• Take reservations in person, via email, or over the phone, including group bookings.
• Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities, and travel directions
• Manage guest check-ins and check-outs appropriately

Skills

Customer service

Guest-focused

Multitasking

Microsoft Office

Tools

Excel

Word

Outlook

PowerPoint

Job description

ARK is seeking an enthusiastic Hotel Front Desk Attendant to be the first point of contact for guests, handling check-in and check-out and upholding the property's vision and values. You will balance multiple tasks to create a seamless guest experience.

Responsibilities include taking reservations by phone, email, or in person; coordinating with housekeeping and maintenance; answering questions about services and facilities; and generating end-of-shift reports.