Flexible Part-Time Service BDC Specialist

Paycom - ATS; Portland (OR); On-site; USD 25,000 - 30,000; Part time

Benefits offered by this job

Health Insurance

Dental Insurance

Life Insurance

401(k)

Paid Time Off

Employee pricing

Job summary

Ron Tonkin Acura in Portland, OR is seeking a Part-Time Service BDC Representative to be the first point of contact for customers scheduling maintenance and repairs. You will manage inbound and outbound communications, assist with service scheduling, and help maintain strong relationships between customers and the service team.

This role offers an hourly wage ($18.00-$22.00), a flexible part-time schedule, and opportunities to gain customer service and automotive industry experience within a

Qualifications

• Prior customer service, call center, or BDC experience preferred.
• Strong communication and phone skills are essential.
• Ability to multitask and stay organized in a fast-paced environment.

Responsibilities

• Answer incoming service calls, emails, texts, and online inquiries promptly and professionally
• Schedule and confirm service appointments for customers
• Follow up with customers regarding missed appointments and service recommendations
• Perform outbound calls to service customers for appointment reminders and retention campaigns
• Update and maintain accurate customer information in dealership systems
• Coordinate with Service Advisors to ensure a seamless customer experience
• Respond to customer questions regarding maintenance scheduling and service processes
• Meet daily, weekly, and monthly performance goals for appointments and customer contact activities
• Deliver exceptional customer service during every interaction

Skills

Customer service

Communication

Data entry

Multitasking

Phone skills

Organizational skills

Tools

CRM software

Job description

Ron Tonkin Acura in Portland, OR is seeking a Part-Time Service BDC Representative to be the first point of contact for customers scheduling maintenance and repairs. You will manage inbound and outbound communications, assist with service scheduling, and help maintain strong relationships between customers and the service team.

This role offers an hourly wage ($18.00-$22.00), a flexible part-time schedule, and opportunities to gain customer service and automotive industry experience within a