Service Appointment Pro - Auto BDC Specialist

Ron Marhofer Auto Family; Stow (OH); On-site; USD 47,000 - 66,000; Full time

Job summary

Ron Marhofer Auto Family in Stow, OH seeks an Automotive Service BDC Specialist to manage inbound and outbound service communications, schedule appointments, and protect service capacity. You will be the first contact for guests seeking maintenance and repairs, aiming to maximize show rates and deliver a world-class guest experience from first contact to arrival.

The role requires CRM and DMS scheduling knowledge, excellent verbal and written communication, and the ability to handle a

Qualifications

• BDC or call center or customer service experience.
• Strong CRM and DMS scheduling knowledge.
• Excellent verbal and written communication.
• Highly organized with high-volume workload.
• Bilingual is a plus.

Responsibilities

• Answer inbound calls, texts, emails, and chat promptly.
• Schedule, confirm, and reschedule service appointments.
• Maintain CRM and DMS records accurately.
• Follow scripts and dealership processes for guest interactions.
• Monitor performance metrics and report trends.

Skills

Customer service

Verbal & written communication

Organization

Bilingual

Tools

CRM

DMS

Job description

Ron Marhofer Auto Family in Stow, OH seeks an Automotive Service BDC Specialist to manage inbound and outbound service communications, schedule appointments, and protect service capacity. You will be the first contact for guests seeking maintenance and repairs, aiming to maximize show rates and deliver a world-class guest experience from first contact to arrival.

The role requires CRM and DMS scheduling knowledge, excellent verbal and written communication, and the ability to handle a