Service Department BDC

Pierre Ford; Lynnwood (WA); On-site; USD 74,390,000 - 90,922,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401k with company match

Paid time off

Flexible spending account

Voluntary insurance

Paid holidays

Job summary

Pierre Ford & Lincoln of Lynnwood is seeking a highly motivated BDC Representative to support our Service Department. This entry-level role handles inbound and outbound service appointment scheduling and delivers friendly, professional customer service.

You will work Monday through Friday with pay of $28.00 per hour plus a $500 CSI bonus. Benefits include health, dental, vision, life insurance, 401k with company match, and paid time off.

Qualifications

• Entry-level training available.
• Independent self-starter with strong customer service.
• Dealership experience not required.

Responsibilities

• Process inbound and outbound service appointment scheduling.
• Coordinate pickup and deliveries.
• Support routine conquest outbound campaigns and track results.
• Maintain compliance and training with company and factory standards.
• Perform routine cashier duties.
• Maintain professional appearance and workplace environment.
• Contribute to high levels of customer satisfaction.
• May be assigned other duties by management.

Skills

Customer service

Self-motivation

Scheduling software

AI Scheduler

Tools

AI Scheduler

Job description

Pierre Ford & Lincoln of Lynnwood is seeking a highly motivated BDC Representative to supplement our Service Department. A Business Development Center Representative is responsible of processing inbound and outbound service appointment scheduling. This position requires an independent self-starting individual who can also deliver excellent customer service. Ability to embrace technology is also a must. Dealership experience it not required, as entry level training is available. You must be a self-starter!

We operate Monday through Friday. Compensation consists of hourly wage plus a Qualifying monthly Customer Satisfaction Bonus.

Processes inbound service scheduling including online, owner portals, AI scheduler, & phone

Coordinates & schedules pick up and deliveries

Performs routine conquest outbound campaigns & tracks results

Maintains all company and factory compliance & training

Performs routine cashier duties

Maintains a professional appearance and workplace environment

Maintains strong customer satisfaction

May be assigned other duties by management team

Pay: $28.00 Per hour plus $500 CSI Bonus

Benefits:

• Insurance: health, dental, vision, and life insurance plans
• Retirement Plan: 401k retirement plan with company match
• Paid Time Off: accrual starting in accordance with state and local law (1 hour for every 40 hours worked for full-time employees working outside of Seattle city limits; and 1 hour for every 30 hours worked for full-time employees working inside Seattle city limits) with accrual increases based on years of continuous service
• Flexible Spending Account
• Voluntary Insurance Options: including Aflac, accident, and critical illness

• Paid Holidays: 6 paid holidays per year