Flexible IT Desktop Support Technician II

Illinois Department of Innovation & Technology (DoIT); Chicago (IL); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Flexible schedules

Paid vacation (10–25 days)

Paid sick time (12 days)

Paid personal days (3)

Paid holidays (13–14)

Paid parental leave (12 weeks)

Pension program

Deferred Compensation Program

Pre-tax programs (MCAP & DCAP)

Tuition Reimbursement & loan program

Job summary

Illinois Department of Innovation & Technology (DoIT) seeks a Computer Support Technician II to provide intermediate technical support to end users, including software distribution and on-site installations.

The role requires experience with Windows/Mac, deployment tools, and strong customer service in a state government setting. DoIT emphasizes training, security standards, and ongoing professional development.

Qualifications

• Two years of college coursework in computer science or related field.
• 1 year of client services or related IT experience.

Responsibilities

• Provide end user support for hardware and software issues.
• Assist with configuration, testing, installation, and maintenance of desktop/laptop systems.
• Deliver on-site and remote support for end users.

Skills

End user support

Windows & Mac troubleshooting

Software deployment tooling

Education

Two years of college in computer science or related field

Tools

MSI (Microsoft Installer)

SCCM

Lite-Touch deployment

Job description

Illinois Department of Innovation & Technology (DoIT) seeks a Computer Support Technician II to provide intermediate technical support to end users, including software distribution and on-site installations.

The role requires experience with Windows/Mac, deployment tools, and strong customer service in a state government setting. DoIT emphasizes training, security standards, and ongoing professional development.