Flexible Hours: Swim School Assistant Manager—Growth & Ops

SafeSplash; Town of Hempstead (NY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Paid training

Daily pay

Flexible hours

Free swim lessons for immediate family

Health benefits

Paid time off

Wealth benefits

Job summary

SafeSplash in Town of Hempstead, NY seeks an Assistant Manager to support the General Manager, supervise a diverse team, oversee swim-school operations, and drive enrollment growth.

You will manage scheduling, safety, quality, and front-desk activities, deliver a world-class customer experience, and strengthen community ties while ensuring profitability and compliance.

This position is full-time with on-site work and a focus on hands-on leadership guiding both staff and families.

Qualifications

• 2+ years of supervisory or team leadership experience (services, aquatics, education, or related field preferred)
• High school diploma or equivalent preferred; some college coursework preferred.
• Strong written and verbal communication skills
• Ability to multitask in a fast-paced environment while being agile and taking initiative
• Comfortable working around water and interacting with children and parents.
• Must be able to lift 30 lbs. and be on your feet for long periods
• CPR, First Aid, and AED certifications are required within 30 days of hire (training available)
• Lifeguard certification is preferred
• Experience in aquatics management and swim instruction is desired

Responsibilities

• Operations: Assist in instructing, deck management and front desk duties to ensure efficient and effective operations.
• Class Scheduling: Effectively manage scheduling and staffing levels to meet business demands and class mix.
• Risk Management and Compliance: Assist in ensuring all operations comply with local, state, and federal regulations, including safety standards, health codes, and employment law.
• Facilities: Assist in the opening and closing of the facility and ensure proper processes and procedures are completed in the interior, exterior, pool and pump room to ensure cleanliness, safety and operational standards.
• Safety: Promote a safety culture for our team, students, and parents by consistently executing the quality assurance and brand standards and responding accordingly.
• Reporting: Assist General Manager in pulling reports to manage swim school’s performance with enrollment, revenue, customer experience and retention and profitability.
• Hiring & Staffing: Manage recruitment, post jobs, interview, and oversee onboarding to integrate new employees while also effectively planning succession.
• Training & Development: Provide initial training for new staff and ongoing education and development for all team members to enhance skills and stay current with standards.
• Staff Scheduling: Manage staff scheduling from finding substitutions, adding and removing classes and communicating to customers of scheduling changes.
• Team Management: Supervise instructors and lifeguards to ensure high-quality lessons and adherence to safety and brand standards.
• Retention-Focused: Foster an inclusive and positive workplace culture through teambuilding activities, recognition, and growth opportunities.
• Culture of Performance: Provide employees with ongoing coaching, feedback, and support to foster continuous improvement and professional growth.
• Direct Reports: This role will have direct reports.
• Customer Experience: Deliver a world-class experience by addressing customer inquiries, ensuring timely follow-ups, and maintaining high satisfaction scores (NPS).
• Customer Retention: Execute strategies to enhance customer engagement and retention, including proactive communication with parents about their child’s progress.
• Customer Follow-Up: Respond to customer requests effectively and promptly, as well as feedback from social platforms.
• Customer Reviews: Assist in obtaining customer feedback and reviews on platforms like Google, Yelp, and local landing pages to boost enrollment and SEO engagement.
• Local Marketing: Assist in local marketing initiatives to promote programs and increase community involvement.
• Social Media: Assist with creating and managing social media platforms to engage with customers and drive interest in the swim school.
• Community Relations: Partner with the General Manager to strengthen relationships with local businesses and organizations, enhancing community visibility.

Skills

Supervisory leadership

Customer service

Communication skills

Multitasking

Sales enrollment

Education

High school diploma

Some college coursework

Job description

SafeSplash in Town of Hempstead, NY seeks an Assistant Manager to support the General Manager, supervise a diverse team, oversee swim-school operations, and drive enrollment growth.

You will manage scheduling, safety, quality, and front-desk activities, deliver a world-class customer experience, and strengthen community ties while ensuring profitability and compliance.

This position is full-time with on-site work and a focus on hands-on leadership guiding both staff and families.