Assistant Manager - Swim School Ops & Guest Experience

SafeSplash Brands, LLC; Temple (TX); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Free uniforms

Training & development

Job summary

SafeSplash Swim School Temple is seeking an Assistant Manager to oversee daily operations in a high-energy environment for students and families. You will lead staff, manage front-of-house activities, and ensure safety and quality in pool operations.

Responsibilities include supervising on-duty teams, handling customer inquiries, managing iClassPro enrollments and billing, and maintaining curriculum progress. Evening/weekend availability is required to support business needs.

Qualifications

• Previous experience as a lifeguard, pool management, or facility operations preferred.
• Strong leadership and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Comfortable working with children and families.
• CPR and Lifeguard certifications.

Responsibilities

• Manage staff on duty, ensuring all duties are completed throughout the shift, including cleaning and restocking.
• Oversee and support team members to maintain an efficient and safe work environment.
• Ensure all shifts are covered for callouts, adjusting schedules as necessary.
• Conduct lessons as needed to support staff coverage.
• Conduct incident reports and file as needed.
• Ensure all employees are aware of and adhere to the Emergency Action Plan (EAP).
• Responsible for opening and closing the facility as needed alongside another manager or solo.
• Build strong relationships with prospective and enrolled families to understand their needs and preferences.
• Conduct tours and educate prospective families on our swim programs.
• Address customer inquiries, concerns, and complaints promptly and effectively.
• Implement initiatives to enhance customer satisfaction and loyalty.
• Manage phone calls and respond to inquiries related to class schedules, enrollment, and general swim school operations.
• Maintain a clean and well-organized front of house area.
• Assist in attending any marketing events.
• Manage iClassPro operations, including new enrollments, class transfers, level- ups, and billing inquiries.
• Ensure adherence to SafeSplash’s terms and conditions regarding enrollment, payments, and class policies.
• Oversee daily pool operations.
• Ensure compliance with all safety and health regulations.
• Check and adjust pool chemicals three times per day and log properly.
• Assist in facility cleaning, including backwashing, cleaning baskets, water drains, power washing, deep cleaning mats, cleaning chrome, and floors. Must implement a plan that follows a proper maintenance schedule.
• Participate in holiday closure cleaning (must attend a minimum of three business days).
• Maintain a clean and well-organized pool area.
• Ensure curriculum cards are updated weekly and accurately reflect student progress.
• Update students’ skills in iClassPro and ensure all employees complete curriculum cards daily.
• Help conduct Splash and Tell events monthly, including passing out ribbons to kids who level up, taking pictures for social media.

Skills

Leadership

Problem solving

Communication

Interpersonal

Attention to detail

Child-friendly

Tools

iClassPro

Job description

SafeSplash Swim School Temple is seeking an Assistant Manager to oversee daily operations in a high-energy environment for students and families. You will lead staff, manage front-of-house activities, and ensure safety and quality in pool operations.

Responsibilities include supervising on-duty teams, handling customer inquiries, managing iClassPro enrollments and billing, and maintaining curriculum progress. Evening/weekend availability is required to support business needs.