Flexible-Hours Pet Care Concierge

Destination Pet; Maryland; Hybrid; USD 20,000 - 29,000; Part time

Benefits offered by this job

Telehealth

401k

Pet Insurance

DailyPay

Job summary

Destination Pet's Rivermist Pet Lodge in Brinklow, MD is hiring a Customer Service Representative. You will greet pet parents and their VIPs, answer phones, and guide tours, while promoting services that enhance every pet's stay.

Ideal candidates have 2+ years of customer service experience, availability for weekends/evenings/holidays, and a valid driver’s license. Compensation starts at $18/hour DOE plus tips, with benefits like 401k and pet insurance.

Qualifications

• 2+ years of customer service experience.
• High school diploma or equivalent.
• Must have valid driver's license.
• Availability for evenings, weekends, and holidays.
• Ability to lift up to 40 lbs.

Responsibilities

• Welcome pet parents and their pets, providing a warm, VIP experience.
• Answer phones with a smile and multi-task efficiently.
• Tour new clients through the facility and promote services that keep tails wagging.
• Ensure vaccinations are on file for safety and compliance.
• Manage check-ins and check-outs with care and accuracy.
• Handle cash/cards and balance end-of-day transactions.
• Respond to complaints with patience and professionalism.
• Escort pets to and from enclosures with safety and courtesy.
• Maintain a clean, welcoming lobby and ready for first impressions.

Skills

Communication skills

Customer service

Phone etiquette

Team collaboration

Education

High school diploma or equivalent

Tools

Multi-line phones

Computer systems

Job description

Destination Pet's Rivermist Pet Lodge in Brinklow, MD is hiring a Customer Service Representative. You will greet pet parents and their VIPs, answer phones, and guide tours, while promoting services that enhance every pet's stay.

Ideal candidates have 2+ years of customer service experience, availability for weekends/evenings/holidays, and a valid driver’s license. Compensation starts at $18/hour DOE plus tips, with benefits like 401k and pet insurance.