Customer Service Representative (Flexible Working Hours)

Destination Pet; Maryland; Hybrid; USD 20,000 - 29,000; Part time

Benefits offered by this job

Telehealth

401k

Pet Insurance

DailyPay

Job summary

Destination Pet's Rivermist Pet Lodge in Brinklow, MD is hiring a Customer Service Representative. You will greet pet parents and their VIPs, answer phones, and guide tours, while promoting services that enhance every pet's stay.

Ideal candidates have 2+ years of customer service experience, availability for weekends/evenings/holidays, and a valid driver’s license. Compensation starts at $18/hour DOE plus tips, with benefits like 401k and pet insurance.

Qualifications

• 2+ years of customer service experience.
• High school diploma or equivalent.
• Must have valid driver's license.
• Availability for evenings, weekends, and holidays.
• Ability to lift up to 40 lbs.

Responsibilities

• Welcome pet parents and their pets, providing a warm, VIP experience.
• Answer phones with a smile and multi-task efficiently.
• Tour new clients through the facility and promote services that keep tails wagging.
• Ensure vaccinations are on file for safety and compliance.
• Manage check-ins and check-outs with care and accuracy.
• Handle cash/cards and balance end-of-day transactions.
• Respond to complaints with patience and professionalism.
• Escort pets to and from enclosures with safety and courtesy.
• Maintain a clean, welcoming lobby and ready for first impressions.

Skills

Communication skills

Customer service

Phone etiquette

Team collaboration

Education

High school diploma or equivalent

Tools

Multi-line phones

Computer systems

Job description

## Customer Service Representative (Flexible Working Hours)Apply: River Mist Pet Lodge- Brinklow, MD: Part time: Posted 2 Days Ago: JR108801**Welcome to Destination Pet. We are One Pack- a united team working together to elevate the love and lives of pet families. Our pet-obsessed professionals create a connected care network of trustworthy partners who bring creative innovation every day. We are revolutionizing the pet industry. Join us!**# **We're sniffing out our next** **Customer Service Representative at *Rivermist Pet Lodge*****—someone who can make every client feel like a VIP (Very Important Pet-parent).**Are you part concierge, part chaos coordinator, and fluent in both human and hound? If you love pets \\*and\\* people—and can juggle phones, customers, and the occasional muddy paw print—this is your moment.At Destination Pet, we’re not just another Pet/Vet care center—we’re a community that lives to elevate the love and lives of pet families. Since 2016, we’ve been serving up best-in-show care from coast to coast with day care, boarding, grooming, training, veterinary services, and more. Whether its belly rubs or brushing, our goal is simple: make pets feel at home and their humans feel at ease.**** **Perks & Pay:**Telehealth , 401k and Pet InsurancePay starts at **$18.00/hour DOE + tips**Access your earned wages anytime with **DailyPay.****** **Reporting To:**General Manager**** **What You Should Know:*** You’ll be on your feet often—standing, walking, climbing stairs, wrangling leashes.* Must be able to lift 40 lbs (bags of food, pet crates, sleepy bulldogs—you know).* Availability on evenings, weekends, and holidays required (pets don’t take days off).* Exposure to cleaning supplies, pet hair, and, ahem, “accidents” is part of the gig.**** **What You’ll Be Doing (Besides Being the Friendly Face Everyone Remembers):*** Welcoming pet parents and their furry VIPs like they just walked into a 5-star resort (but with more shedding).* Answering phones with a smile in your voice and multi-tasking like a pro.* Touring new clients through the facility and selling the services that keep tails wagging.* Ensuring up-to-date vaccinations are on file—because safety first.* Managing check-ins and check-outs with efficiency and a personal touch (and the occasional treat).* Handling cash, cards, and balancing the end-of-day cash drawer like the organized rockstar you are.* Responding to complaints with patience and professionalism— even when it’s clearly the cat’s fault.* Escorting pet guests to and from their enclosures with the care of a concierge and the patience of a preschool teacher.* Keeping the lobby clean, welcoming, and ready for first impressions and sweet reunions.* Jumping in to support other team members whenever needed. We’re all in this together.* Other duties as assigned.**** **What You Bring to the Table:*** You’re a people-person and a pet-person.* Previous experience in customer service or retail? Heck yes.* You’ve got solid communication chops—phone, in-person, email, you name it.* Multi-line phones and computer systems don’t scare you.* You're cool under pressure and know how to keep things professional (even when someone’s barking—and we don’t mean the dog).* You solve problems faster than a lab chasing a tennis ball.* High school diploma or equivalent required.* **2+ years of customer service experience preferred.****If you’ve got the charm of a customer service pro and the heart of a dog mom (or dad), grab a name tag—we’re saving you a spot.**# Must be available for weekend shifts (Saturday 9-5, Sunday 11-3)# Must have valid driver's license