Flexible Hours Front Desk Guest Services Specialist

Crowne Plaza Philadelphia - King of Prussia; King of Prussia (PA); On-site; USD 18,000 - 25,000; Full time

Job summary

Crowne Plaza Philadelphia - King of Prussia is seeking a friendly Front Desk Agent to greet guests, manage registrations, and handle guest accounts for an exceptional stay.

You will welcome guests, record information, and coordinate with housekeeping to ensure rooms are ready and meet guest needs. Strong customer service and organizational skills are essential for success in a high-energy hotel environment.

Qualifications

• Requires experience with Microsoft Office and reservation systems.
• High school diploma or equivalent.
• Strong interpersonal, time management, and customer service skills.
• Preferred 1 year hospitality front desk experience.

Responsibilities

• Bookkeeping: maintain accurate guest account records.
• Coordinate with housekeeping to ensure rooms are ready.
• Welcome, register, check-in, and check-out guests, issue keys, record payments.
• Mitigate guest complaints as needed.
• Handle bookings in person, online, and by phone; answer guest inquiries about rooms, rates, amenities, and rewards.

Skills

Customer service

Interpersonal skills

Time management

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Reservation management systems

Job description

Crowne Plaza Philadelphia - King of Prussia is seeking a friendly Front Desk Agent to greet guests, manage registrations, and handle guest accounts for an exceptional stay.

You will welcome guests, record information, and coordinate with housekeeping to ensure rooms are ready and meet guest needs. Strong customer service and organizational skills are essential for success in a high-energy hotel environment.