Front Desk Agent — Create Memorable Guest Stays

Sheraton Philadelphia University City Hotel; Philadelphia (Philadelphia County); In loco; USD 32.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical coverage

Dental & Vision

Teledoc

Pet Insurance

Hotel discounts

Tuition reimbursement

Paid Time Off

401K match

Descrizione del lavoro

Sheraton Philadelphia University City Hotel is hiring a Front Desk Agent to warmly welcome guests and ensure smooth check-in/out. You will handle guest inquiries, provide local recommendations, and collaborate with other departments to deliver exceptional service.

Ideal candidates have prior customer service experience, cash handling skills, and strong communication. Flexible availability including evenings and weekends is preferred in this dynamic hotel environment.

Competenze

• Experience in customer service, preferably in hospitality.
• Cash handling and basic financial transactions.
• Excellent communication and interpersonal skills.
• Ability to remain calm under pressure and resolve guest issues.
• Familiarity with hotel property management systems.

Mansioni

• Provide exceptional customer service and create a positive first impression.
• Efficiently handle guest check-ins and check-outs.
• Respond promptly to guest inquiries and resolve issues with professionalism.
• Assist guests with local attractions, dining, and hotel amenities.
• Collaborate with other departments to ensure seamless guest experiences.
• Maintain a clean and organized front desk area.
• Handle cash and credit card transactions accurately.
• Demonstrate attention to detail and a proactive approach to guest satisfaction.

Conoscenze

Customer service

Cash handling

Communication

Problem-solving

Multitasking

Team collaboration

Formazione

High School diploma or equivalent

Strumenti

Hotel property management software

Descrizione del lavoro

Sheraton Philadelphia University City Hotel is hiring a Front Desk Agent to warmly welcome guests and ensure smooth check-in/out. You will handle guest inquiries, provide local recommendations, and collaborate with other departments to deliver exceptional service.

Ideal candidates have prior customer service experience, cash handling skills, and strong communication. Flexible availability including evenings and weekends is preferred in this dynamic hotel environment.