Flexible-Hours Customer Service & Order Coordinator

Colonial Group; Virginia; Sur place; USD 40 000 - 56 000; Plein temps

Résumé du poste

Colonial Group is seeking a Customer Service Representative to deliver superior service by answering inquiries about product availability, pricing, freight rates, allocations, delivery dates, receiving orders, and monitoring current orders.

You will coordinate with sales, production and shipping to ensure on-time delivery, accurate invoicing, and responsive issue resolution; maintain organized customer files; and support inventory tracking, month-end counts, and continuous improvement in service

Qualifications

• Education equivalent to high school diploma required.
• Two (2) years’ previous work experience in a customer service role with experience handling customer orders on an order entry system, and maintaining / building strong positive customer business relationships.
• Strong working knowledge of computer systems including experience with Microsoft Word, Excel, and Outlook.

Responsabilités

• Receive, process, and track assigned orders through to scheduling.
• Consult with various internal departments to ensure order completeness, on-time delivery and accurate invoicing.
• Communicate significant information regarding customer accounts/orders to appropriate internal departments including ensuring Sales Representatives are informed of pertinent activity regarding individual accounts.
• Coordinate customer requests for product specifications, availability, shipping, quotations and estimates, samples.
• Serve as a link between the customer and the design, sales and production teams to meet customer requirements including scheduling production, securing delivery dates, addressing order changes, and resolving complaints.
• Maintain organized customer files.
• Investigate and resolve customer complaints including billing issues and escalates to manager or appropriate internal departments when needed.
• Manage on-hand inventory levels and reconcile to customer orders, forecast and just in time schedules; this includes taking physical inventory at month end.

Connaissances

Customer service

Order entry

Microsoft Word

Microsoft Excel

Outlook

Communication skills

Active listening

Analytical skills

Organization

Teamwork

Formation

High school diploma

Associate degree

Outils

Automated order entry system

Description du poste

Colonial Group is seeking a Customer Service Representative to deliver superior service by answering inquiries about product availability, pricing, freight rates, allocations, delivery dates, receiving orders, and monitoring current orders.

You will coordinate with sales, production and shipping to ensure on-time delivery, accurate invoicing, and responsive issue resolution; maintain organized customer files; and support inventory tracking, month-end counts, and continuous improvement in service