Customer Support & Order Specialist

Colonial Group; Manor (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Colonial Group in the United States seeks a Customer Service Representative to deliver effective service to internal and external customers, using product knowledge and teamwork. The role emphasizes timely order updates, processing orders, and collaboration with credit and sales to exceed customer expectations.

Proficiency with Sage X3 is preferred, along with strong communication and problem-solving skills.

Qualifications

• High school diploma or GED required.
• Minimum 1 year in Customer Service.
• Prior Sage X3 experience preferred.
• Strong communication and problem-solving skills.
• Motivated, hardworking with a good work ethic.

Responsibilities

• Provide timely, accurate order/status information and product knowledge.
• Process orders, changes, and returns per policy.
• Coordinate with credit and sales to satisfy service expectations.
• Manage emails with 15-minute responses and route as needed.
• Answer calls professionally and provide status updates.

Skills

Communication

Problem solving

Time management

Teamwork

Interpersonal skills

Education

High School diploma or GED

Tools

Sage X3

Job description

Colonial Group in the United States seeks a Customer Service Representative to deliver effective service to internal and external customers, using product knowledge and teamwork. The role emphasizes timely order updates, processing orders, and collaboration with credit and sales to exceed customer expectations.

Proficiency with Sage X3 is preferred, along with strong communication and problem-solving skills.