Warehouse Customer Service Leader - Data-Driven, 1st Shift

Colonial Group; Northern (KY); Hybrid; USD 65,000 - 75,000; Full time

Job summary

Colonial Group is seeking a Customer Service Supervisor to lead a team, align client expectations with operational performance, and drive service excellence. You will provide data-driven insights, manage escalations, and partner with operations to maintain high standards.

The role requires supervising experience, strong communication, and the ability to travel as needed. On-site role with a 1st shift schedule, Monday through Friday.

Qualifications

• Bachelor's Degree in Business, Supply Chain, or related field or equivalent experience.
• 2+ years of supervisory experience in customer service or operations.
• Advanced proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Access).
• Ability to analyze data and provide actionable recommendations.
• Proven ability to lead teams in a fast-paced environment.
• Strong interpersonal and communication skills.
• Ability to travel as needed.

Responsibilities

• Lead the customer service team to meet client expectations and performance goals.
• Develop and deliver data-driven reporting, including KPI analysis.
• Collaborate with Operations, Inventory, and Quality to resolve issues.
• Recruit, train, and onboard new team members; conduct performance reviews.
• Schedule staffing and ensure adequate coverage for shifts.
• Communicate updates and feedback to customers and leadership.

Skills

Team leadership

Data analysis

Communication skills

Interpersonal skills

Travel flexibility

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

Colonial Group is seeking a Customer Service Supervisor to lead a team, align client expectations with operational performance, and drive service excellence. You will provide data-driven insights, manage escalations, and partner with operations to maintain high standards.

The role requires supervising experience, strong communication, and the ability to travel as needed. On-site role with a 1st shift schedule, Monday through Friday.