Flexible Front Desk Agent - Guest Experience Pro

Shaner Hotels; Homestead (FL); On-site; USD 31,000 - 38,000; Full time

Job summary

Shaner Hotels seeks a Front Desk Agent for TownePlace Suites Miami Homestead, a 115‑room property near Miami. You will greet guests, handle check-ins/check-outs, process payments, and share information in a friendly, professional manner.

Requirements include a high school graduate, at least one year of customer service (hotel preferred), and good communication with guests and staff. Bilingual English/Spanish is a plus. Join a team committed to hospitality excellence.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.

Skills

Customer service

Bilingual English/Spanish

Communication skills

Computer skills

Education

High school diploma or equivalent

Job description

Shaner Hotels seeks a Front Desk Agent for TownePlace Suites Miami Homestead, a 115‑room property near Miami. You will greet guests, handle check-ins/check-outs, process payments, and share information in a friendly, professional manner.

Requirements include a high school graduate, at least one year of customer service (hotel preferred), and good communication with guests and staff. Bilingual English/Spanish is a plus. Join a team committed to hospitality excellence.