Flexible Customer Service Associate

Hertz; Pennsylvania; Hybrid; USD 19,000 - 28,000; Full time

Benefits offered by this job

Rental discount 40%

Health plan

401(k) matching

Parental leave

Employee assistance program

Educational reimbursement

Voluntary insurance programs

Theme park & gym discounts

Job summary

Hertz is seeking a Flexible Customer Service Associate to assist customers with rentals, upsell products, and ensure a smooth, high-quality experience. The role involves shuttling customers and preparing vehicles for pickup, including cleaning, damage checks, fueling, and fluid replenishment.

The position emphasizes strong communication, accountability, and initiative in a fast-paced environment, with responsibilities spanning sales support and routine vehicle maintenance to deliver world-class

Qualifications

• Strong oral and written communication and accountability.
• Ability to take initiative and own responsibilities in a fast-paced environment.
• Comfort with driving, standing, sitting, and handling physical tasks.
• Familiarity with common office equipment (phone, copier, fax) is helpful.

Responsibilities

• Consult with customers on rental options and actively upsell Hertz products and services.
• Provide world-class customer service and sales support, handling objections effectively.
• Shuttle customers between locations as needed during shifts.
• Prepare vehicles for customer pickup, including cleaning, assessing damage, fueling, and refilling fluids.

Skills

Upselling

Customer communication

Problem solving

Multi-tasking

Job description

The Flexible Customer Service Associate consults with customers on their rental. Maximizing revenue opportunities by actively offering products and services and overcoming customer objections. Ensures that the customer receives world-class customer service and sales support. The responsibilities also include shuttling customers. This position also ensures vehicles are prepared for customer pick-up, which includes cleaning vehicles. assessing damage, fueling, and refilling all fluids.

Wage: $17.00/hr

Qualifications:

Strong oral and written communication of ownership, accountability, and initiative. Applicant must possess all auditory, speaking and communicating capabilities necessary to complete the responsibilities detailed above. The essential functions of this position include, but are not limited to, the following such as sitting, standing, waking, bending and twisting, climbing, driving, pushing and pulling, speaking, hearing, writing, lifting, seeing, and reading. Knowledge of equipment operation such as computer terminal, telephone, calculator, copy machine, and fax machine is required.

Benefits and Perks:

• Not only do you get to be part of an organization where you Drive your Potential, Power your Passion!! Below are a few perks and discounts:
• Up to 40% off the base rate of any standard Hertz rental
• Medical, Dental & Vision plan options
• Retirement programs, including 401(k) employer matching
• Paid Parental Leave & Adoption Assistance
• Employee Assistance Program for employees & family
• Educational Reimbursement & Discounts
• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
• Perks & Discounts –Theme Park Tickets, Gym Discounts & more