Flexible Customer Service Associate

Hertz; Avoca (Luzerne County); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Rental discounts

Health benefits

401(k) matching

Parental leave

Employee assistance

Educational reimbursement

Voluntary insurance

Park & gym discounts

Job summary

Hertz is seeking a Flexible Customer Service Associate to assist customers with rental processes and offer additional Hertz products and services. The role includes shuttling customers and ensuring vehicles are prepared for pickup, including cleaning, damage assessment, fueling and fluid top-offs.

Wage is $17.00 per hour. The position emphasizes world-class customer service, sales support, and opportunities to contribute to revenue growth within a team environment.

Qualifications

• Excellent oral and written communication skills.
• Ability to operate common office equipment.
• Ability to take ownership and be accountable.

Responsibilities

• Consult with customers on their rental and close sales.
• Actively offer Hertz products and services to maximize revenue.
• Shuttle customers between locations as needed.
• Prepare vehicles for pickup including cleaning, assessing damage, fueling and refilling fluids.

Skills

Customer service

Communication skills

Ownership & accountability

Tools

Computer terminal

Telephone

Calculator

Copy machine

Fax machine

Job description

Job Description

The Flexible Customer Service Associate consults with customers on their rental. Maximizing revenue opportunities by actively offering products and services and overcoming customer objections. Ensures that the customer receives world-class customer service and sales support. The responsibilities also include shuttling customers. This position also ensures vehicles are prepared for customer pick-up, which includes cleaning vehicles. assessing damage, fueling, and refilling all fluids.

Wage: $17.00/hr

Qualifications

Strong oral and written communication of ownership, accountability, and initiative. Applicant must possess all auditory, speaking and communicating capabilities necessary to complete the responsibilities detailed above. The essential functions of this position include, but are not limited to, the following such as sitting, standing, waking, bending and twisting, climbing, driving, pushing and pulling, speaking, hearing, writing, lifting, seeing, and reading. Knowledge of equipment operation such as computer terminal, telephone, calculator, copy machine, and fax machine is required.

Benefits And Perks

• Not only do you get to be part of an organization where you Drive your Potential, Power your Passion!! Below are a few perks and discounts:
• Up to 40% off the base rate of any standard Hertz rental
• Medical, Dental & Vision plan options
• Retirement programs, including 401(k) employer matching
• Paid Parental Leave & Adoption Assistance
• Employee Assistance Program for employees & family
• Educational Reimbursement & Discounts
• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
• Perks & Discounts –Theme Park Tickets, Gym Discounts & more

About Us

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

US EEO STATEMENT

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company.

Individuals are encouraged to apply for positions because of the characteristics that make them unique.

EOE, including disability/veteran