Part Time Flexible Customer Service Associate

Hertz; Portland (ME); Hybrid; USD 25,003 - 35,610; Full time

Benefits offered by this job

Up to 40% off Hertz rental

Medical, Dental & Vision plans

401(k) with employer matching

Parental Leave & Adoption Assistance

Employee Assistance Program

Educational Reimbursement

Pet Insurance

Discounts – Theme Park Tickets, Gym

Job summary

Hertz is seeking a Flexible Customer Service Associate in Portland, ME to assist customers with rentals, returns, and vehicle preparation. You will actively promote Hertz products and services, resolve issues, and ensure top-notch service in a fast-paced setting.

The role involves shuttling customers, preparing vehicles, and maintaining vehicle cleanliness and safety. Strong communication and a customer-first attitude are essential for success.

Qualifications

• Provide world class customer service by managing the rental (and occasionally return) process, in compliance with Hertz’s policies.
• Welcome each customer with a smile.
• Represent Hertz with professional appearance, language and behavior.
• Focus on providing a clean and safe vehicle for every customer.
• Resolve issues promptly and own the customer service experience.

Responsibilities

• Assist customers in the rental and return process and handle inquiries.
• Offer products/services to meet customer needs.
• Prepare rental documents accurately and completely.
• Review charges and terms with customers at vehicle return.

Skills

Customer service

Attention to detail

Multitasking

English proficiency

Communication

Team player

Time management

Professionalism

Customer facing

Tools

Typing

CRM systems

Job description

The Flexible Customer Service Associate consults with customers on their rental. Maximizing revenue opportunities by actively offering products and services and overcoming customer objections. Ensures that the customer receives world-class customer service and sales support. The responsibilities also include shuttling customers. This position also ensures vehicles are prepared for customer pick-up, which includes cleaning vehicles. assessing damage, fueling, and refilling all fluids.

Wage: $22.00/hour

Benefits and Perks:

• Not only do you get to be part of an organization where you Drive your Potential, Power your Passion!! Below are a few perks and discounts:
• Up to 40% off the base rate of any standard Hertz rental.
• Medical, Dental & Vision plan options.
• Retirement programs, including 401(k) employer matching.
• Paid Parental Leave & Adoption Assistance.
• Employee Assistance Program for employees & family.
• Educational Reimbursement & Discounts.
• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness.
• Perks & Discounts –Theme Park Tickets, Gym Discounts & more.

Qualifications:

• Provide world class customer service by managing the rental (and occasionally return) process, in compliance with Hertz’s policies and procedures.
• Welcome each customer with a smile.
• Proudly represent Hertz with your professional appearance, language and behavior.
• Focus on providing a clean and safe vehicle, to every customer, every time.
• Take ownership of each customer’s service experience by immediately owning and resolving issues.
• Be proud of our brand and the role you play in our success.
• Play an active role in our environment of teamwork and collaboration; know how your role contributes and do your part.
• Thoroughly enjoy Going for the WOW! Desire to Surprise and Delight.
• Build brand loyalty.
• Utilize company approved sales and service techniques when determining customer wants and needs.
• Offer optional products to meet customer wants and needs.
• Prepare all rental and return documents accurately and completely.
• Qualify each customer using our company rental requirement guidelines.
• Provide customers assistance with directions, maps, local area information, appropriate service information, etc.
• Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.
• Ensure that the return date and time on the rental agreement is accurate.
• Review all charges at the time of vehicle return.
• Prepare the Rental Agreement Folder with all required information.
• Answer the phones to assist customers in a friendly, helpful and prompt manner.
• Assist customers by effectively resolving all customer service issues.
• Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required.

Skills:

• Passion for customer service and attention to detail - Goes the extra mile.
• Self-motivated to achieve and exceed targeted goals.
• Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems. Ability to multi-task on these systems while engaging with the customer in person and/or over the phone.
• Proficiency in English.
• Good communication skills both written and oral.
• Communicate in English clearly and proficiently.
• Candidates fluent in other languages are encouraged to apply.
• Work in a fast-paced environment with a variety of tasks.
• Excellent organizational and time management skills.
• Demonstrate professionalism and interpersonal skills.
• Proven experience of working well within a team.
• 100% customer focus, with proven experience within a customer facing environment.

Additional Requirements:

• Work flexible shifts including weekends and holidays; and work overtime as required.
• Work outdoors during all weather conditions.
• Stand for long periods of time.