Guest Room Attendant | Durham Marriott City Center

Shaner Hotels; Durham (NC); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading hospitality company in North Carolina seeks room attendants to ensure cleanliness and guest satisfaction at their Durham location. Responsibilities include cleaning rooms, handling guest requests, and maintaining service standards. Ideal candidates will have cleaning experience, strong communication skills, and knowledge of proper chemical handling. A bilingual English/Spanish ability is a plus. The role requires availability on weekends and holidays, making it a great opportunity for those entering the hospitality industry.

Qualifications

• Minimum one year cleaning experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers.
• Knowledge of proper chemical handling.

Responsibilities

• Be available to work a flexible schedule, including weekends and holidays.
• Handle guest complaints ensuring guest satisfaction.
• Maintain standards of quality and cleanliness throughout daily assignments.

Skills

Cleaning experience

Communication skills

Bilingual English/Spanish

Job description

Shaner Hotels has an amazing opportunity at our Durham Marriott City Center, located in historic downtown Durham. We are connected to the 44,000 square foot Durham Convention Center and adjacent to the Carolina Theatre. Just minutes away from Duke University, this 190-room Marriott is a great place to begin your career within the hospitality industry.

Shaner Hotels is one of the foremost award‑winning hospitality owner‑operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full‑service, select‑service, extended‑stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands, including independent locations. We provide a variety of services for investors, hotel owners and brands—including hotel development, design and construction, e‑commerce, and revenue management.

Responsibilities

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.
• Maintain standards of quality and cleanliness throughout daily assignments.
• Observe all house and safety rules, housekeeping room procedures, and security procedures.
• Clean and service assigned guest rooms by category priority according to franchise and hotel standards.
• Return and restock cart at end of shift.
• Complete additional deep cleaning / seasonal cleaning functions as scheduled.
• Other duties as assigned.

Clean guest rooms as assigned, ensuring the hotel's established standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guest requests or complaints. Ensures the confidentiality and security of all guest rooms.

Qualifications

• Minimum one year cleaning experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co‑workers to their understanding.
• Knowledge of proper chemical handling.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.