Flex IT Service Technician – Onsite Support & Repairs

Insight Enterprises

Hanover Park (IL)

On-site

USD 42,000 - 58,000

Full time

14 days+

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Benefits offered by this job

Medical benefits

Retirement plans

Sick time after 90 days

Job summary

Insight Enterprises in Hanover Park, IL is seeking a Service Technician Flex W2 to diagnose and repair hardware and peripherals, install and test hardware, and complete technical documentation for billing and compliance. You will support depot programs such as Hot Swap and Repair and provide high-quality onsite service in a Fortune 500 environment.

The role emphasizes strong troubleshooting skills, IT support experience, and excellent communication and customer service abilities, with potential

Qualifications

IT-related certificate or diploma.
2–5 years of troubleshooting or IT support experience.
Strong communication, organizational, customer service, and problem-solving skills.
A+ certification (preferred).

Responsibilities

Diagnosing and repairing hardware and peripheral issues using the most efficient, cost-effective solutions to minimize client downtime.
Installing and testing hardware, ensuring everything works flawlessly and following any specialized instructions.
Completing all required technical documentation for billing, product returns, and compliance.
Supporting Insight’s depot programs such as Hot Swap and Repair.