Services Technician Flex

Insight; Hanover Park (IL); On-site; USD 52,000 - 70,000; Full time

Job summary

Insight in Hanover Park, IL is seeking a Services Technician Flex to install, repair, test, and service a wide range of systems and communication technologies onsite. You will diagnose hardware issues, perform testing, and document work for billing and compliance in a fast-paced environment.

This full-time, on-site role offers opportunities for advancement within Insight’s Fortune 500 framework, with a focus on delivering reliable IT services and excellent client support, including participating

Qualifications

• 2–5 years of troubleshooting or IT support experience.
• Strong communication, organizational, customer service, and problem-solving skills.
• A+ certification (preferred)

Responsibilities

• Diagnosing and repairing hardware and peripheral issues using efficient, cost-effective solutions to minimize client downtime.
• Installing and testing hardware, ensuring everything works and following specialized instructions.
• Completing all required technical documentation for billing, product returns, and compliance.
• Supporting Insight’s depot programs such as Hot Swap and Repair

Skills

Troubleshooting

Communication

Customer Service

Problem Solving

A+ Certification

Education

IT-related certificate or diploma

Job description

Hanover Park, IL, US, 60133

Requisition Number: 106177

This role is fully onsite in our Hanover Park, IL office.

Now is the time to bring your expertise to a W2 role for a Fortune 500 Solutions Integrator where success and fulfillment go hand in hand. You will be at the forefront of helping businesses transform their cloud, data, AI, cybersecurity, and analytics to ensure they are future-ready.

As a Services Technician Flex with Insight, you will be the go-to expert installing, repairing, testing, and servicing a wide range of systems and communication technologies. Along the way, you will solve problems, keep clients running smoothly, and help build the digital infrastructure of tomorrow.

What to Expect

We are legendary for taking care of our teammates. We want our teammates to enjoy a diverse and meaningful experience in the workplace, knowing that what you do makes a difference! Insight provides access to an engaging selection of 11 Teammate Resource Groups (TRGs) available to all teammates, further enhancing our commitment to fostering a sense of belonging. Temporary teammates can also expect medical benefits, which includes sick time after 90 days and access to our retirement plans.

As a Services Technician Flex, you will get to:

• Diagnosing and repairing hardware and peripheral issues using the most efficient, cost-effective solutions to minimize client downtime.
• Installing and testing hardware, ensuring everything works flawlessly and following any specialized instructions.
• Completing all required technical documentation for billing, product returns, and compliance.
• Supporting Insight’s depot programs such as Hot Swap and Repair

Be AmbITious: In this opportunity, it's not just about what you do today but also about where you can go tomorrow. As a Services Technician Flex at Insight, you have the potential for advancement within our organization; not just vertically but horizontally as well. Bringing your passion, dedication, and collaborative spirit to Insight will not only allow you to elevate your existing skills but also acquire new ones through enriching experiences and opportunities.

We are looking for a Services Technician Flex with:

• IT-related certificate or diploma
• 2–5 years of troubleshooting or IT support experience
• Strong communication, organizational, customer service, and problem-solving skills
• A+ certification (preferred)

Insight at a Glance

• Received 35+ industry and partner awards in the past year
• $9.2 billion in revenue
• 14,000+ engaged teammates
• $1.4M+ total charitable contributions in 2023 by Insight globally

We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions. But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Nearest Major Market: Chicago

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