Onsite IT Services Technician – Cloud & AI Support

Insight; Hanover Park (IL); On-site; USD 52,000 - 70,000; Full time

Job summary

Insight in Hanover Park, IL is seeking a Services Technician Flex to install, repair, test, and service a wide range of systems and communication technologies onsite. You will diagnose hardware issues, perform testing, and document work for billing and compliance in a fast-paced environment.

This full-time, on-site role offers opportunities for advancement within Insight’s Fortune 500 framework, with a focus on delivering reliable IT services and excellent client support, including participating

Qualifications

• 2–5 years of troubleshooting or IT support experience.
• Strong communication, organizational, customer service, and problem-solving skills.
• A+ certification (preferred)

Responsibilities

• Diagnosing and repairing hardware and peripheral issues using efficient, cost-effective solutions to minimize client downtime.
• Installing and testing hardware, ensuring everything works and following specialized instructions.
• Completing all required technical documentation for billing, product returns, and compliance.
• Supporting Insight’s depot programs such as Hot Swap and Repair

Skills

Troubleshooting

Communication

Customer Service

Problem Solving

A+ Certification

Education

IT-related certificate or diploma

Job description

Insight in Hanover Park, IL is seeking a Services Technician Flex to install, repair, test, and service a wide range of systems and communication technologies onsite. You will diagnose hardware issues, perform testing, and document work for billing and compliance in a fast-paced environment.

This full-time, on-site role offers opportunities for advancement within Insight’s Fortune 500 framework, with a focus on delivering reliable IT services and excellent client support, including participating