Fleet TeleOps Team Lead - Robotaxi Uptime & SLA

Zoox; Las Vegas (NV); On-site; USD 90,000 - 120,000; Full time

Job summary

Zoox is seeking a Fusion Center Analyst Shift Lead in Las Vegas to actively manage uptime of our robotaxi and test fleet, troubleshoot hardware/software and coordinate with operators.

You will lead a team of analysts to meet SLAs, uphold productivity, quality and safety across operating hours, and serve as the field expert for TeleOps tools and workflows, interfacing with Fleet Operations and cross-functional teams.

Responsibilities

• Lead a team of Fusion Center Analysts to meet SLAs and Zoox standards.
• Maintain productivity, quality and safety for robotaxi and test fleets across all operating hours.
• Be the field expert for TeleOps tools, features and workflows, coordinating processes for Fleet Operations.

Job description

Zoox is seeking a Fusion Center Analyst Shift Lead in Las Vegas to actively manage uptime of our robotaxi and test fleet, troubleshoot hardware/software and coordinate with operators.

You will lead a team of analysts to meet SLAs, uphold productivity, quality and safety across operating hours, and serve as the field expert for TeleOps tools and workflows, interfacing with Fleet Operations and cross-functional teams.